Senior ServiceNow ITSM Developer | ITIL Expert

Red River; Dover (DE); Hybrid; USD 97,000 - 162,000; Full time

Job summary

Red River is seeking a highly experienced ServiceNow ITSM Developer to design, develop, and operate our ITSM platform with a strong focus on ITIL-aligned processes. You will translate governance into scalable, low-friction experiences and collaborate with ServiceNow leadership, technical teams, and business partners.

You will participate in testing, deployment, incident support, and ongoing platform maturation, including service catalog expansion and user experience improvements to meet

Qualifications

• 7+ years of ServiceNow ITSM experience.
• Active Secret Clearance.
• Experience with ServiceNow Service Operations Workspace (SOW).
• Strong development experience with ITSM modules and scripting.
• Experience supporting production environments.
• Strong understanding of ServiceNow architecture and ITIL.

Responsibilities

• Design and maintain scalable, secure, and maintainable ServiceNow solutions with a focus on ITSM modules
• Develop using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer
• Configure core ITSM modules (Incident, Problem, Change, Request, Knowledge)
• Optimize Service Catalog items and workflows for usability and adoption
• Collaborate with stakeholders to simplify workflows and improve user experience
• Support incident triage, root cause analysis, and platform stability
• Maintain development standards and governance alignment
• Support integrations (e.g., SAP)
• Participate in testing, deployment, and support
• Troubleshoot platform issues and provide resolutions

Skills

Collaboration

Creativity

Empathy

Integrity

Judgment

Purpose

Resilience

Selflessness

Tools

ServiceNow

Flow Designer

Script Includes

Business Rules

UI Policies

SOW (Service Operations Workspace)

Job description

Red River is seeking a highly experienced ServiceNow ITSM Developer to design, develop, and operate our ITSM platform with a strong focus on ITIL-aligned processes. You will translate governance into scalable, low-friction experiences and collaborate with ServiceNow leadership, technical teams, and business partners.

You will participate in testing, deployment, incident support, and ongoing platform maturation, including service catalog expansion and user experience improvements to meet