Senior ServiceNow ITSM Architect & Lead Developer

CACI International Inc; United States; Remote; USD 90,000 - 190,000; Full time

Job summary

CACI International Inc is seeking an experienced Senior ServiceNow ITSM Developer to lead the design, development, and implementation of ITSM solutions, mentor junior developers, and drive ITSM initiatives. This role requires deep expertise in ServiceNow platform development, a strong understanding of ITIL processes, and the ability to architect complex integrations and automations.

The position emphasizes governance, advanced catalogs, and enterprise integrations, with opportunities to guide

Qualifications

• ServiceNow CSA certification required.
• ITSM implementation experience.
• Strong ITIL knowledge and practices.

Responsibilities

• Lead design and architecture of complex ITSM solutions.
• Mentor junior/mid-level developers and establish coding guidelines.
• Develop complex ITSM apps and customizations with scoped apps.
• Create and optimize automations, workflows, and Service Catalog offerings.
• Design integrations with external systems using REST/SOAP APIs.

Skills

ServiceNow ITSM

Architect ITSM solutions

Mentoring juniors

REST/SOAP APIs

Automation & orchestration

Education

ServiceNow CSA

ServiceNow ITSM Specialist

ITIL 4 Foundation

Tools

ServiceNow

IntegrationHub

Flow Designer

Job description

CACI International Inc is seeking an experienced Senior ServiceNow ITSM Developer to lead the design, development, and implementation of ITSM solutions, mentor junior developers, and drive ITSM initiatives. This role requires deep expertise in ServiceNow platform development, a strong understanding of ITIL processes, and the ability to architect complex integrations and automations.

The position emphasizes governance, advanced catalogs, and enterprise integrations, with opportunities to guide