Senior ServiceNow ITSM & AI Automation Consultant
UN Secretariat
A complete application in a minute
Tailored resume and cover letter, ready to send.
Job summary
UN Secretariat, based in New York, seeks a senior consultant to lead hands-on ServiceNow ITSM development and AI-enabled enhancements. The role focuses on configuring and integrating Incident, Request, Change, and Knowledge workflows, with strong emphasis on automation, AI agents, and knowledge management.
The candidate should have seven years of IT systems experience, five years with ServiceNow ITSM, and relevant certifications.
Qualifications
- Advanced degree required; seven years IT systems experience incl. five years with ServiceNow ITSM.
- CSA/CAD/CIS-ITSM certifications and ITIL 4 Foundation desirable.
- Experience with AI/automation on ServiceNow platform is required or strongly preferred.
Responsibilities
- Design, configure, develop, and enhance ServiceNow ITSM applications (Incident, Request, Change, Major Incident, Service Catalog).
- Develop and maintain workflows, automations, business rules, client scripts, UI policies, forms, and integrations.
- Implement and optimize ServiceNow AI capabilities: Virtual Agent, AI Agents, AI Search, Knowledge Assist, and conversational workflows.
- Test, deploy, document, and remediate solutions; participate in design reviews and deployments.
Skills
Education
Tools
Job description
UN Secretariat, based in New York, seeks a senior consultant to lead hands-on ServiceNow ITSM development and AI-enabled enhancements. The role focuses on configuring and integrating Incident, Request, Change, and Knowledge workflows, with strong emphasis on automation, AI agents, and knowledge management.
The candidate should have seven years of IT systems experience, five years with ServiceNow ITSM, and relevant certifications.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
