Senior ServiceNow Infrastructure Solutions Engineer

BNY Mellon; Town of Florida (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

BNY Mellon in Lake Mary, Florida seeks a Senior Specialist, Infrastructure Solution Engineer to join our team. You will troubleshoot ServiceNow across ITSM, ITBM, Security Operations, and more, while supporting weekly releases and 24x7 rotation.

The role requires CSA ServiceNow certification, CAD, 4+ years of ServiceNow experience, knowledge of APIs, MID Server, scripting, and ITIL. Strong communication and leadership skills essential.

Qualifications

• CSA (Certified System Admin) ServiceNow certification.
• 4+ years of technical & support knowledge of the ServiceNow Platform.
• Experience with ServiceNow APIs, MID Server, and scripting (JavaScript).
• Knowledge of Release Management and ITIL processes.

Responsibilities

• Perform advanced troubleshooting of ServiceNow issues across ITSM, ITBM, Security Operations, Integrated Risk Management, HR, Workplace Service Delivery, and Core platform areas.
• Support weekly release cycles and application deployments by support staff.
• Participate in 24x7 rotation schedules to ensure coverage across shifts.
• Meet team SLAs for incidents and requests; support automation and continuous service improvement.

Skills

ServiceNow APIs

MID Server

Javascript scripting

ServiceNow Performance Tuning

ITIL knowledge

Agile SDLC

Clear written communication

Team leadership

Tools

ServiceNow

xMatters

Job description

BNY Mellon in Lake Mary, Florida seeks a Senior Specialist, Infrastructure Solution Engineer to join our team. You will troubleshoot ServiceNow across ITSM, ITBM, Security Operations, and more, while supporting weekly releases and 24x7 rotation.

The role requires CSA ServiceNow certification, CAD, 4+ years of ServiceNow experience, knowledge of APIs, MID Server, scripting, and ITIL. Strong communication and leadership skills essential.