Senior ServiceNow Implementation Specialist

LMI; United States; On-site; USD 102,000 - 187,000; Full time

Job summary

LMI is hiring a Senior ServiceNow Implementation Specialist for a Federal DoW client in a fully remote capacity in the United States. The role requires deep expertise in ServiceNow, requirements analysis, and agile DevSecOps, with a focus on delivering mission-driven IT transformations.

Responsibilities include leading end-to-end ServiceNow deployments, collaborating with Agile teams, and translating customer needs into effective configurations across multiple environments.

Qualifications

• Bachelor's degree or higher in a related field.
• 10+ years of work experience required.
• 5+ years in ServiceNow administration/configuration.
• Experience with Agile DevSecOps in client environments.
• Some travel within CONUS may be required.

Responsibilities

• Lead full ServiceNow implementation lifecycle for complex environments.
• Collaborate with Agile teams in a virtual setting to deliver modules.
• Analyze customer ServiceNow needs and translate to configuration.
• Coordinate with stakeholders to implement mission needs in ServiceNow.
• Provide technical expertise on ServiceNow questions and implementation.
• Demonstrate capabilities to stakeholders; deliver progress and final demos.
• Configure and customize ServiceNow modules for multiple clients.
• Create and manage workspaces, business rules, UI actions, workflows, reports & portals.

Skills

ServiceNow Admin

Agile DevSecOps

Client delivery

Scripting (ServiceNow)

Technical troubleshooting

Remote collaboration

Education

Undergraduate degree

Tools

ServiceNow platform

Job description

Overview

LMI is seeking a skilled Senior ServiceNow Implementation Specialist for a Federal DoW client. This is a fully remote position. A successful ServiceNow Implementation Specialist will demonstrate competency in ServiceNow, requirements analysis, critical thinking, and business growth while upholding the highest standard of ethical behavior.

Overview

LMI is seeking a skilled Senior ServiceNow Implementation Specialist for a Federal DoW client. This is a fully remote position. A successful ServiceNow Implementation Specialist will demonstrate competency in ServiceNow, requirements analysis, critical thinking, and business growth while upholding the highest standard of ethical behavior.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial‑grade platforms and mission‑ready AI to federal agencies at commercial speed.

Leveraging our mission‑ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities

• Deliver the full implementation life cycle to support the deployment of ServiceNow modules into complex client environments
• Work with Agile teams and methodologies in a virtual environment.
• Develop a good understanding of the customer’s ServiceNow business needs.
• Coordinate with client stakeholders to understand the mission needs of the client and implement those requirements in ServiceNow
• Provide technical expertise on all technical questions related to assigned implementation on the ServiceNow platform.
• Deliver in progress and final capability demonstrations of ServiceNow implementation to client stakeholders
• Implement ServiceNow modules for multiple customers.
• Implement configurations and customizations for multiple customers.
• Create and manage workspaces, business rules, UI actions, workflows, reports, dashboards, and user portals.

Qualifications

Required Experience

• Undergraduate degree required. Degree in engineering, finance, economics, operations research, mathematics, or a related discipline preferred.
• This position requires Ten (10) or more years’ work experience.
• Five (5) or more years’ experience in the administration, configuration, or implementation of the ServiceNow platform or applications.
• Demonstrated experience in implementation and deployment of ServiceNow modules using Agile DevSecOps techniques in a client environment
• Demonstrated experience with ServiceNow platform capabilities in a client environment
• Demonstrated experience with the ServiceNow Business Rules and the scripting aspects of the ServiceNow Platform.
• Some travel may be required within CONUS only

Desired Experience

• Experience implementing ServiceNow within a Human Centered Design framework
• Demonstrated experience in configuring and customizing ServiceNow Service Portal pages and widgets
• Demonstrated experience in configuring and customizing ServiceNow Workspaces.
• Demonstrated experience with the implementation of ServiceNow in Customer Service Management (CSM) and one additional module: Strategic Portfolio Management (SPM) domain, Human Resources Service Delivery (HRSD) or Integrated Risk Management.
• Demonstrated experience implementing ServiceNow modules to clients in the US Federal Government

Desired Certifications

• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist - CSM

Target salary range: $102,000 - $187,000.

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

Job Locations

US-Remote