Senior ServiceNow Implementation Specialist

LMI Government Consulting; Northern (KY); Hybrid; USD 102,000 - 187,000; Full time

Job summary

LMI Government Consulting is seeking a Senior ServiceNow Implementation Specialist for a Federal DoD client. This fully remote role requires extensive ServiceNow expertise, requirements analysis, and strong Agile DevSecOps practices in client environments.

Travel within CONUS may be required. Responsibilities include delivering full implementation life cycles, coordinating with stakeholders, and demonstrating capabilities across multiple customers.

Qualifications

• Undergraduate degree required in engineering, finance, economics, operations research, mathematics or related discipline.
• Ten (10) or more years of work experience.
• Five (5) or more years of experience in administration, configuration, or implementation of ServiceNow.
• Experience with Agile DevSecOps in client environments.
• Experience with ServiceNow platform capabilities in client environments.
• Experience with ServiceNow Business Rules and scripting on the ServiceNow Platform.
• Some travel may be required within CONUS only.

Responsibilities

• Deliver full implementation life cycle for ServiceNow deployments in complex client environments.
• Work with Agile teams in a virtual environment.
• Understand and translate customer ServiceNow business needs.
• Coordinate with client stakeholders to implement requirements in ServiceNow.
• Provide technical expertise on ServiceNow-related questions for assigned implementations.
• Deliver capability demonstrations to client stakeholders.
• Implement ServiceNow modules for multiple customers.
• Configure and customize ServiceNow as required.
• Create and manage ServiceNow Workspaces, Business Rules, UI actions, workflows, reports, dashboards, and portals.

Skills

ServiceNow

Agile DevSecOps

Requirements analysis

Client environment

Education

Undergraduate degree

Tools

ServiceNow modules

Job description

Overview

LMI is seeking a skilled Senior ServiceNow Implementation Specialistfor a Federal DoW client. This is a fully remote position. A successful ServiceNow Implementation Specialist will demonstrate competency in ServiceNow, requirements analysis, critical thinking, and business growth while upholding the highest standard of ethical behavior.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities

• Deliver the full implementation life cycle to support the deployment of ServiceNow modules into complex client environments
• Work with Agile teams and methodologies in a virtual environment.
• Develop a good understanding of the customer’s ServiceNow business needs.
• Coordinate with client stakeholders to understand the mission needs of the client and implement those requirements in ServiceNow
• Provide technical expertise on all technical questions related to assigned implementation on the ServiceNow platform.
• Deliver in progress and final capability demonstrations of ServiceNow implementation to client stakeholders
• Implement ServiceNow modules for multiple customers.
• Implement configurations and customizations for multiple customers.
• Create and manage workspaces, business rules, UI actions, workflows, reports, dashboards, and user portals.

Qualifications

Required Experience

• Undergraduate degree required. Degree inengineering, finance, economics, operations research, mathematics, or a related discipline preferred.
• This position requires Ten (10) or more years’ work experience.
• Five (5) or more years’ experience in the administration, configuration, or implementation of the ServiceNow platform or applications.
• Demonstrated experience in implementation and deployment of ServiceNow modules using Agile DevSecOps techniques in a client environment
• Demonstrated experience with ServiceNow platform capabilities in a client environment
• Demonstrated experience with the ServiceNow Business Rules and the scripting aspects of the ServiceNow Platform.
• Some travel may be required within CONUS only

Desired Experience

• Experience implementing ServiceNow within a Human Centered Design framework
• Demonstrated experience in configuring and customizing ServiceNow Service Portal pages and widgets
• Demonstrated experience in configuring and customizing ServiceNow Workspaces.
• Demonstrated experience with the implementation of ServiceNow in Customer Service Management (CSM) and one additional module: Strategic Portfolio Management (SPM) domain, Human Resources Service Delivery (HRSD) or Integrated Risk Management.
• Demonstrated experience implementing ServiceNow modules to clients in the US Federal Government

Desired Certifications

• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist - CSM

Target salary range: $102,000 - $187,000.

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

Job Locations

US-Remote