Senior ServiceNow Implementation Specialist

LMI Consulting, LLC; United States; On-site; USD 102,000 - 187,000; Full time

Job summary

LMI Consulting, LLC is seeking a Senior ServiceNow Implementation Specialist for a Federal DoW client. This fully remote role demands deep ServiceNow expertise, requirements analysis, and the ability to drive end-to-end implementations across complex environments.

You will collaborate with Agile teams in a virtual setting, coordinate with stakeholders, and deliver capability demonstrations of ServiceNow solutions.

Qualifications

• Undergraduate degree required with related discipline preferred.
• 10+ years of work experience and 5+ years in ServiceNow administration or implementation.
• Experience delivering ServiceNow deployments in client environments using Agile DevSecOps.

Responsibilities

• Deliver the full implementation life cycle to support ServiceNow deployments.
• Work with Agile teams in a virtual environment and coordinate with stakeholders.
• Provide technical expertise and deliver capability demonstrations to clients.
• Implement configurations and customizations for multiple customers.
• Create and manage ServiceNow workspaces, business rules, UI actions, workflows, dashboards, and portals.

Skills

ServiceNow

Agile DevSecOps

Requirements analysis

Education

Undergraduate degree in engineering/finance/economics/OR related

Tools

ServiceNow Platform

Job description

Senior ServiceNow Implementation Specialist

Overview

LMI is seeking a skilled Senior ServiceNow Implementation Specialist for a Federal DoW client. This is a fully remote position. A successful ServiceNow Implementation Specialist will demonstrate competency in ServiceNow, requirements analysis, critical thinking, and business growth while upholding the highest standard of ethical behavior.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities

• Deliver the full implementation life cycle to support the deployment of ServiceNow modules into complex client environments
• Work with Agile teams and methodologies in a virtual environment.
• Develop a good understanding of the customer's ServiceNow business needs.
• Coordinate with client stakeholders to understand the mission needs of the client and implement those requirements in ServiceNow
• Provide technical expertise on all technical questions related to assigned implementation on the ServiceNow platform.
• Deliver in progress and final capability demonstrations of ServiceNow implementation to client stakeholders
• Implement ServiceNow modules for multiple customers.
• Implement configurations and customizations for multiple customers.
• Create and manage workspaces, business rules, UI actions, workflows, reports, dashboards, and user portals.

Qualifications

Required Experience

• Undergraduate degree required. Degree in engineering, finance, economics, operations research, mathematics, or a related discipline preferred.
• This position requires Ten (10) or more years' work experience.
• Five (5) or more years' experience in the administration, configuration, or implementation of the ServiceNow platform or applications.
• Demonstrated experience in implementation and deployment of ServiceNow modules using Agile DevSecOps techniques in a client environment
• Demonstrated experience with ServiceNow platform capabilities in a client environment
• Demonstrated experience with the ServiceNow Business Rules and the scripting aspects of the ServiceNow Platform.
• Some travel may be required within CONUS only

Desired Experience

• Experience implementing ServiceNow within a Human Centered Design framework
• Demonstrated experience in configuring and customizing ServiceNow Service Portal pages and widgets
• Demonstrated experience in configuring and customizing ServiceNow Workspaces.
• Demonstrated experience with the implementation of ServiceNow in Customer Service Management (CSM) and one additional module: Strategic Portfolio Management (SPM) domain, Human Resources Service Delivery (HRSD) or Integrated Risk Management.
• Demonstrated experience implementing ServiceNow modules to clients in the US Federal Government

Desired Certifications

• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist - CSM

Target salary range: $102,000 - $187,000.

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

Job Locations

US-Remote

Equal Opportunity Employer Statement

LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact [e-mail]

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