Senior ServiceNow HR Analyst - HR Tech Innovator

Fidelity; United States; Presencial; USD 85.000 - 115.000; Jornada completa

Descripción de la vacante

Fidelity is seeking a ServiceNow HR Analyst to join the Enterprise HR/Payroll Platform team. You will manage day-to-day enhancements and defects, coordinate stakeholder requirements, and ensure accurate handling of confidential employee data.

You will drive end-to-end implementation across ServiceNow, research capabilities, update standards, publish knowledgebase articles, and help create automated test scripts for upgrades.

Formación

• 3-5+ years ServiceNow configuration experience or 1-2+ years of ServiceNow development experience required
• Bachelor's degree or equivalent work experience
• A minimum of 2+ years Business / Systems Analyst experience
• Experience in another Human Capital Management (HCM) or HR System Management (HRSM) software such as Workday, SAP SuccessFactors, Oracle PeopleSoft or UKG HR Service Delivery Platform is a plus
• Experience in Human Resources a plus, but not required
• Coding experience would be a nice to have (JavaScript)
• Experience with requirements definition, documentation, and refinement
• Experience with end to end test planning and execution
• Strong analytical and problem-solving skills, with high attention to detail
• Strong written and communication skills
• Experience in a fast paced, agile environment. You are highly organized and have a strong ability to prioritize and work under tight deadlines
• You understand the importance of being detail oriented complemented by a high degree of accuracy
• You have good business judgment and ability to maintain confidentiality of all data

Responsabilidades

• Manage end-to-end implementation of ServiceNow enhancements and defects
• Research and advise on existing and upcoming capabilities of ServiceNow
• Coordinate & Publish HR Knowledgebase articles
• Assist with the creation of automated test scripts to be used for future upgrade releases
• Leverage understanding of business and system processes to propose technical and non-technical solutions
• Build trust and maintain relationships with key business partners

Conocimientos

ServiceNow configuration

ServiceNow development

Requirements analysis

End-to-end testing

Agile environment experience

Educación

Bachelor's degree or equivalent

Herramientas

Workday

SAP SuccessFactors

Oracle PeopleSoft

UKG HR Service Delivery Platform

Descripción del empleo

Fidelity is seeking a ServiceNow HR Analyst to join the Enterprise HR/Payroll Platform team. You will manage day-to-day enhancements and defects, coordinate stakeholder requirements, and ensure accurate handling of confidential employee data.

You will drive end-to-end implementation across ServiceNow, research capabilities, update standards, publish knowledgebase articles, and help create automated test scripts for upgrades.