ServiceNow Platform Architect USA

Brightgrove Ltd.; United States; Sur place; USD 140 000 - 190 000; Plein temps

Avantages offerts par ce poste

Professional IT community

Knowledge sharing meet-ups

Recovery and relaxation time

Bright online and offline events

Volunteer community opportunities

Résumé du poste

Brightgrove Ltd. is seeking an experienced ServiceNow Architect to join our client-facing architecture team in the United States. You will lead governance discussions, define platform roadmaps, and advise customers on data models, AI capabilities, and deployment strategies.

The role requires deep ServiceNow expertise (CMDB, ConnectedOps, CSM, DevOps) and active pursuit of advanced architecture certifications, with a focus on health, maintainability and risk mitigation across complex environments.

Qualifications

• Requires ServiceNow certifications including Now Assist Essentials, Now Assist Executive MicroCertification, and Agentic AI Executive MicroCertification.
• Certified System Administrator is required.
• Knowledge of ServiceNow CMDB, ConnectedOps, CSM and DevOps is essential.
• Active pursuit of ArchX Advanced Architecture and Certified Technical Architect is expected.
• Category Certification Expectation is noted in role qualifications.

Responsabilités

• Demonstrates consistent ethical discipline in AI use across all PA work.
• Maintains boundaries on AI output for customers vs human review.
• Leads governance discussions and establishes governance frameworks.
• Advises on technical governance to prevent health degradation over time.
• Interprets platform health across maintainability, performance, security, upgradeability and UX.
• Develops and tracks prioritized remediation plans.
• Advises customers on identifying and tracking technical debt and remediation planning.
• Identifies and tracks risks across architectural, technical and platform health dimensions.
• Assesses impact of risks on platform strategy and value realization.
• Mitigates risks and ensures proactive management before incidents.

Connaissances

ServiceNow CMDB

ServiceNow ConnectedOps

ServiceNow CSM

ServiceNow DevOps

Now Assist Essentials Certification

Now Assist Executive MicroCertificate

Agentic AI Executive MicroCertificate

Certified System Administrator

ArchX Advanced Architecture

Certified Technical Architect

Category Certification Expectation

Certified Implementation Specialist –?

Description du poste

Artificial Intelligence, Application Development, Software Architecture, ServiceNow, ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist (CIS)

About the Client

Our client is a global technology company that provides a cloud-based platform helping organizations digitize and unify their operations. By bringing AI, data, and workflows together in one place, the platform makes work smoother and helps teams and customers stay connected, innovative, and agile.

Architecture Advisory. Conducting solution design reviews on customer and partner work
Guiding customers in defining their platform roadmap and sequencing workflow adoption.
Advising on data architecture integration strategy and platform data model alignment.
Advising on AI capabilities including Now Assist and AI Agents adoption.
Delivering accelerators from the architecture accelerator catalog in support of the customer's platform strategy and adoption goals.

Your Team

Integrate seamlessly with the client team, collaborating daily with stakeholders to align on priorities, share updates, and deliver work that meets business needs.

What's in it for you

• Interview process that respects people and their time
• Professional and open IT community
• Internal meet-ups and resources for knowledge sharing
• Time for recovery and relaxation
• Bright online and offline events
• Opportunity to become part of our internal volunteer community

Responsibilities

Demonstrates consistent ethical discipline in AI use across all PA work

Maintains clear boundaries about what AI output goes to customers versus what requires human review

Platform Health

Leading technical governance discussions and establishing governance frameworks

Advising customers in establishing technical governance practices that prevent health degradation over time

Interpreting platform health outputs across maintainability performance security upgradeability and user experience

Developing and tracking prioritized remediation plans

Advising customers on identifying and tracking technical debt and driving remediation planning

Proactively identifying and tracking risks across architectural technical and platform health dimensions

Assessing the potential impact of identified risks on the customers platform strategy and value realization

Advising customers on mitigation strategies and ensuring risks are actively managed before they surface as incidents
Customer Engagement

Building and maintaining relationships across the customer stakeholder map

Facilitating working sessions architectural reviews and executive conversations

Maintaining the Customer Impact Plan as a forward-looking platform narrative

Demonstrating platform capabilities in personal or demo instances when needed

Internal Alignment
Collaboration

Coordinating with Impact Squad members to maintain a consistent customer message

Escalating complex architectural decisions to peers or overlay resources

Leveraging Access to Expertise and other Impact entitlements to bring the right guidance to customers

Contributing knowledge and frameworks to the broader PA community

Skills

• Category Certification Expectation
• Certified System Administrator Required
• Required 1 minimum 2 expected covering primary and secondary workflow areas
• Certified Implementation Specials Data Foundations
• ArchX Advanced Architecture Required
• Certified Technical Architect Expected Should be in active pursuit
• Now Assist Essentials Certification Required
• Now Assist Executive MicroCertification Required
• Agentic AI Executive MicroCertification Required

Skills

Mandatory Skills : ServiceNow CMDB, ServiceNow ConnectedOps, ServiceNow CSM, ServiceNow DevOps