Senior ServiceNow ESM Transformation Lead

EY; San Diego (CA); Hybrid; USD 103,000 - 188,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Paid time off

Job summary

EY is seeking a ServiceNow Senior Consultant to lead transformation engagements across ESM/GBS, including HR Service Delivery, Field Service, and more. You will drive design, configuration, testing, and deployment while guiding a multi-disciplinary team, including offshore resources, and building strong client relationships.

The role emphasizes shaping strategy, managing delivery, and leveraging EY’s hybrid client-service model to deliver measurable business value through ServiceNow solutions

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar.
• Typically 2–4 years ServiceNow project experience.
• ServiceNow CSA or CAD certification, plus at least one of: HR Service Delivery, Customer Service Management, Field Service Management.

Responsibilities

• Engage with clients and internal teams to ensure successful project delivery.
• Lead ServiceNow ESM/GBS transformation engagements, including design, configuration, testing and deployment.
• Mentor 3–5 resources including offshore team; develop client relationships and roadmaps.

Skills

ServiceNow – ESM/GBS

Team leadership

Engagement management

Analytics & problem solving

Waterfall & Agile

Client workshops & facilitation

AI capabilities knowledge

Education

Bachelor's degree in CS/IS/Engineering

ServiceNow CSA or CAD

Big 4 consulting experience

Job description

EY is seeking a ServiceNow Senior Consultant to lead transformation engagements across ESM/GBS, including HR Service Delivery, Field Service, and more. You will drive design, configuration, testing, and deployment while guiding a multi-disciplinary team, including offshore resources, and building strong client relationships.

The role emphasizes shaping strategy, managing delivery, and leveraging EY’s hybrid client-service model to deliver measurable business value through ServiceNow solutions