Senior ServiceNow ESM Transformation Lead

EY; Miami (FL); Hybrid; USD 103,000 - 188,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive compensation package

Flexible vacation policy

Paid time off

Job summary

EY is seeking a Senior ServiceNow Consultant to lead transformation programs across ESM/GBS engagements. You will bridge business needs with technical solutions, gather requirements, and collaborate with cross-functional teams to design architecture solutions.

The role involves guiding a 3–5 person team (including offshore) and delivering measurable value, with opportunities to grow consulting and leadership skills in a flexible, diverse, globally connected environment.

Qualifications

• Bachelor's degree in a technical field (CS/IS/Engineering) or equivalent.
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Responsibilities

• Lead ServiceNow Transformation teams and engage with client stakeholders.
• Manage and mentor a multi-disciplinary team of 3–5 resources, including offshore.
• Provide guidance on ServiceNow ESM/GBS implementations and roadmaps.
• Analyze business processes and technology capabilities to deliver value.
• Travel to meet client needs and drive successful delivery.

Skills

Stakeholder engagement

Team leadership

Project management

Client relationship building

Leadership in delivery

Analytical thinking

Communication

Education

Bachelor's degree in Computer Science/Information Systems Management/Engineering

Tools

ServiceNow

Now Platform

Job description

EY is seeking a Senior ServiceNow Consultant to lead transformation programs across ESM/GBS engagements. You will bridge business needs with technical solutions, gather requirements, and collaborate with cross-functional teams to design architecture solutions.

The role involves guiding a 3–5 person team (including offshore) and delivering measurable value, with opportunities to grow consulting and leadership skills in a flexible, diverse, globally connected environment.