Senior ServiceNow ESM Transformation Consultant

EY; Stamford (CT); Hybrid; USD 103,000 - 213,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation and benefits

Job summary

EY seeks a Senior ServiceNow Consultant to lead transformation teams, align business needs with technical solutions, and grow client relationships. You’ll drive ESM/GBS engagements, balance design and delivery, and mentor a small team across onshore and offshore resources.

Role requires prior ServiceNow project experience, relevant certifications, and a mix of waterfall/Agile delivery skills. Travel may be involved. EY offers flexible, hybrid work and a comprehensive rewards package.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically 2–4 years of ServiceNow project experience.
• ServiceNow CSA or CAD certification.
• Minimum of one of: HR Service Delivery, Customer Service Management, Field Service Management implementations.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent communication, adaptability, problem solving, teamwork.
• Experience leading teams and supervising others.
• Driver’s license valid in the U.S. and ability to travel.

Responsibilities

• Lead ServiceNow ESM/GBS engagements and solution delivery, including engagement management, design, configuration, testing and deployment.
• Manage and mentor a multi-disciplinary team of 3–5 resources, including offshore staff.
• Provide guidance on best practices for ServiceNow ESM/GBS implementations and value realization.
• Analyze businesses’ people, process, and technology capabilities to inform roadmaps.
• Leverage ServiceNow AI capabilities (Now Assist, AI Agents, AI Search) to drive outcomes.
• Lead client conversations and workshops, connecting AI capabilities to measurable value.
• Conduct requirements workshops with stakeholders and facilitate design sessions.
• Support both waterfall and agile delivery models, including planning and risk management.
• Create high-quality project deliverables and artifacts.

Skills

ServiceNow ESM/GBS

Client engagement

Team leadership

Requirements gathering

Agile delivery

Waterfall delivery

AI capabilities

Stakeholder management

Education

Bachelor's degree in CS/IS/Engineering

Tools

ServiceNow

Now Assist

AI Agents

AI Control Tower

Job description

EY seeks a Senior ServiceNow Consultant to lead transformation teams, align business needs with technical solutions, and grow client relationships. You’ll drive ESM/GBS engagements, balance design and delivery, and mentor a small team across onshore and offshore resources.

Role requires prior ServiceNow project experience, relevant certifications, and a mix of waterfall/Agile delivery skills. Travel may be involved. EY offers flexible, hybrid work and a comprehensive rewards package.