Senior ServiceNow Engineer - Platform Automation & AI Tools

Stefanini North America and APAC; Dallas (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Stefanini Group is hiring a ServiceNow Developer for our Dallas, TX team. You will design, develop, test, and deploy scoped ServiceNow applications, leveraging NOW SDK in VS Code, Fluent, and Now Assist.

You will implement configurations, integrations, and automation while maintaining strong documentation and testing processes. The role requires 8+ years of ServiceNow experience, deep knowledge of ITSM/CSM, and proficiency in JavaScript and REST APIs.

Qualifications

• 8+ years of ServiceNow platform experience preferably in development and implementation.
• Hands-on experience with the ServiceNow SDK (NOW SDK), including local application initialization, metadata transformation, and deploying scoped applications from a local IDE (e.g., VS Code).
• Proficiency in ServiceNow Fluent for defining application metadata in code, alongside server-side JavaScript modules and third-party libraries.
• Experience leveraging Now Assist for Creator to optimize development efficiency, code generation, and workflow automation.
• Hands on experience with incident management, problem management, change management, knowledge management, service catalog, SLM, workflows and email notifications.
• Good understanding of core platform features, flow designer, ACLs, APIs in ServiceNow.
• Experience with ATF, reports, dashboards, import sets, transformations, update sets, system clone, and upgrades in ServiceNow.
• Development of custom scoped applications.

Responsibilities

• Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation.
• Provide software coding and customization including screen tailoring, workflow administration, report setup, data imports, integration, scripting, and custom app development.
• Leverage NOW SDK to design, build, and package scoped apps locally within VS Code, using Fluent and CLI tools.
• Use Now Assist to accelerate development, automate playbook and flow generation, and streamline code creation.
• Maintain testing protocols for ServiceNow upgrades to certify apps post-upgrade.
• Design, develop, test, and deploy ServiceNow needs in banking environments within SDLC.
• Drive enhancements for reliability, performance, and scalability; collaborate with clients on requirements.
• Create run books and documentation for auditing; manage projects independently and in teams.

Skills

ServiceNow development

NOW SDK

JavaScript

REST APIs

ITSM/CSM knowledge

ATF

Scripting

QA/testing

Education

Bachelor's Degree in CS/IT/Engineering

Tools

VS Code

ServiceNow Fluent

Now Assist

Job description

Stefanini Group is hiring a ServiceNow Developer for our Dallas, TX team. You will design, develop, test, and deploy scoped ServiceNow applications, leveraging NOW SDK in VS Code, Fluent, and Now Assist.

You will implement configurations, integrations, and automation while maintaining strong documentation and testing processes. The role requires 8+ years of ServiceNow experience, deep knowledge of ITSM/CSM, and proficiency in JavaScript and REST APIs.