Senior ServiceNow Engineer — Legal Service Delivery & AI

Turing

United States

Remote

USD 150,000 - 190,000

Full time

14 days+

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Job summary

Turing is seeking a Senior Software Engineer specializing in ServiceNow Legal Service Delivery to design, develop, and support secure legal-service solutions. This hands-on role partners with Legal, Compliance, Privacy, Risk, Security, and Digital & Technology teams to deliver governed capabilities across requests, matters, engagements, knowledge, documents, workflows, and AI-enabled services.

The successful candidate will contribute to solution planning, reviews, and production support,

Qualifications

8–10 years of ServiceNow experience with hands-on design, development, integration, testing, and support of enterprise solutions.
Experience delivering Legal, Compliance, Privacy, Risk, Security, or similarly controlled business functions.
Collaborative experience with global, matrixed stakeholders and technical teams.

Responsibilities

Design and configure ServiceNow Legal Service Delivery solutions for legal requests, matters, engagements, playbooks, knowledge, documents, workflows, portals, and integrations.
Develop secure, reusable platform components using Flow Designer, Integration Hub, App Engine, JavaScript, Glide APIs, Business Rules, Script Includes, UI Policies, ACLs, and scoped applications.
Ensure solutions are scalable, secure, auditable, supportable, and aligned with platform standards and legal-operating requirements.
Contribute to solution planning, technical design reviews, release management, upgrades, production support, risk remediation, and technical-debt reduction.
Apply development, testing, documentation, security, data-quality, integration, and analytics standards throughout the delivery lifecycle.
Monitor solution performance, troubleshoot complex issues, support operational stability, and implement continuous improvements.
Partner with Legal Operations, Compliance, Privacy, Risk, Security, Procurement, Finance, and business teams to translate requirements into technical solutions.
Collaborate with architects, product owners, analysts, administrators, engineers, scrum teams, and implementation partners.
Communicate technical decisions, dependencies, risks, delivery status, and solution outcomes clearly to technical and business stakeholders.
Implement governed use cases using Now Assist, Virtual Agent, AI Search, Predictive Intelligence, AI Agent Studio, Now Assist Skill Kit, and Build Agent within legal-service workflows.