Senior ServiceNow Engineer – Integrations & Automation

ASM Research, An Accenture Federal Services Company; Denver (CO); On-site; USD 94,000 - 153,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company seeks a seasoned ServiceNow Engineer to deliver advanced engineering, configuration, and integration support for the enterprise ServiceNow platform within a federal IT environment.

You will design and maintain complex workflows, integrations, and data models, apply scripting and infrastructure-as-code practices, coordinate upgrades, and ensure governance, security, and audit readiness while minimizing disruption to mission-critical services.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 8+ years supporting ServiceNow environments with multi‑module instances.
• Expertise configuring core ServiceNow apps and building integrations.
• Strong problem‑solving, communication, and collaboration skills.
• Experience planning upgrades with formal change-management processes.
• Current secret security clearance.
• Willingness to travel 10‑25% as needed.

Responsibilities

• Design and implement complex ServiceNow solutions across ITSM, ITOM, SPM, SAM, SecOps and related apps.
• Develop and maintain integrations using APIs, web services, and MID servers.
• Plan and execute platform upgrades, patches, and enhancements with testing and rollback planning.
• Configure workflows, forms, dashboards, and data models for performance and security.
• Collaborate with security and compliance teams to meet federal requirements.
• Apply scripting and automation to streamline admin and deployment tasks.
• Troubleshoot platform issues across application, integration, and infra layers.
• Document solutions and procedures for knowledge transfer and audits.

Skills

ServiceNow

Integration design

Upgrades & patches

Security clearance

Cloud/infra as code

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

Tools

APIs

Web services

MID servers

CMDB

Job description

ASM Research, An Accenture Federal Services Company seeks a seasoned ServiceNow Engineer to deliver advanced engineering, configuration, and integration support for the enterprise ServiceNow platform within a federal IT environment.

You will design and maintain complex workflows, integrations, and data models, apply scripting and infrastructure-as-code practices, coordinate upgrades, and ensure governance, security, and audit readiness while minimizing disruption to mission-critical services.