Remote ServiceNow Analyst - ITSM & Workflow Lead

ASM Research, An Accenture Federal Services Company; Denver (CO); Remote; USD 70,000 - 91,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company seeks a ServiceNow Analyst to analyze and configure the enterprise ServiceNow platform, focusing on documenting requirements and implementing lighter‑weight changes to workflows, reports, and knowledge content.

The role collaborates with stakeholders to ensure capabilities, documentation, and training materials align with operational needs and continuity‑of‑operations objectives.

Qualifications

• Bachelor’s degree or equivalent experience in a technical field.
• 0–3 years of experience in ServiceNow or ITSM support.
• Strong problem‑solving, communication, and collaboration skills.
• Familiarity with ServiceNow workflows, forms, reporting, and basic administration concepts.
• Ability to create and maintain high‑quality documentation.
• Eligibility for a Public Trust and U.S. citizenship for this remote federal IT role.

Responsibilities

• Gather and document business and functional requirements for new or enhanced ServiceNow features.
• Configure basic workflows, forms, catalogs, and reports in ServiceNow.
• Maintain platform documentation including architecture diagrams and data flows.
• Support backup, recovery, and disaster‑recovery planning and testing.
• Contribute to user guides and knowledge‑base articles for ServiceNow capabilities.
• Coordinate with ServiceNow engineers on more complex enhancements and UAT.
• Assist with routine operations, monitoring, and incident troubleshooting.

Skills

Problem solving

Communication

Collaboration

ServiceNow knowledge

Education

Bachelor’s degree in Computer Science / IT / Engineering or related field

0–3 years of experience in ServiceNow / ITSM support

Tools

ServiceNow

ITSM

Job description

ASM Research, An Accenture Federal Services Company seeks a ServiceNow Analyst to analyze and configure the enterprise ServiceNow platform, focusing on documenting requirements and implementing lighter‑weight changes to workflows, reports, and knowledge content.

The role collaborates with stakeholders to ensure capabilities, documentation, and training materials align with operational needs and continuity‑of‑operations objectives.