Senior ServiceNow Engineer – DoD Cloud & ITSM Specialist

Aether Aerospace; Huntsville (AL); Hybrid; USD 116,000 - 142,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Aether Aerospace is seeking an experienced ServiceNow Engineer to design, configure, develop, and support ServiceNow capabilities within a DoD cloud-focused environment. You will translate requirements into scalable platform solutions, work with Agile teams, and ensure secure, tested deployments across ITSM and CSM.

Preferred candidates hold an Active Secret Clearance and have hands-on ServiceNow development experience, including workflows, catalog items, and policy configurations.

Qualifications

• Hands-on experience with ServiceNow development, configuration, or implementation.
• Experience developing ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies, and ACLs.
• Experience developing Service Catalog items, workflows, record producers, and/or order guides.
• Experience with ServiceNow Flow Designer.
• Experience with ITSM and/or CSM capabilities.
• Experience configuring user roles, groups, and platform access controls.
• Experience conducting unit testing and validating ServiceNow changes prior to production deployment.
• Familiarity with Agile methodologies such as Scrum and/or Kanban.
• Familiarity with DevSecOps principles and practices.
• DoD 8570 / 8140 IAT Level II certification and at least one cloud certification.

Responsibilities

• Design, develop, maintain, and optimize ServiceNow Catalog items, record producers, and order guides.
• Develop and maintain ServiceNow configurations including Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies, and ACLs.
• Build and maintain workflows and automation using Flow Designer.
• Configure and support Process Automation Designer workflows and CSM Playbooks.
• Configure and customize ServiceNow Configurable Workspaces for ITSM and CSM.
• Manage user roles, groups, permissions, and Access Control Lists.
• Configure and maintain forms, views, fields, and notifications.
• Develop reports, dashboards, and scheduled reporting for visibility.
• Perform unit testing and validation prior to production deployment.
• Collaborate with cross-functional teams to maintain standards and documentation.
• Engage with customers to translate requirements into platform solutions and support DevSecOps delivery.

Skills

ServiceNow development

Configuration

Implementation

Business Rules

Client Scripts

UI Policies

UI Actions

Data Policies

ACLs

Service Catalog items

Workflows

Record producers

Order guides

Flow Designer

ITSM

CSM

User roles & access controls

Unit testing

Agile / Scrum / Kanban

DevSecOps

Technical documentation

Stakeholder engagement

DoD 8570 / 8140 IAT Level II

Cloud certification

Education

Bachelor's degree + 8+ years or Master's + 6+ years

Active Secret Clearance

Tools

ServiceNow

Process Automation Designer

Flow Designer

Configurable Workspaces

ITSM/CSM

CAD

Job description

Aether Aerospace is seeking an experienced ServiceNow Engineer to design, configure, develop, and support ServiceNow capabilities within a DoD cloud-focused environment. You will translate requirements into scalable platform solutions, work with Agile teams, and ensure secure, tested deployments across ITSM and CSM.

Preferred candidates hold an Active Secret Clearance and have hands-on ServiceNow development experience, including workflows, catalog items, and policy configurations.