Sr. ServiceNow Engineer

Searchbox l.l.c.; Huntsville (AL); Hybrid; USD 116,000 - 142,000; Full time

Job summary

Aether Aerospace is seeking an experienced ServiceNow Engineer to design, configure, develop, and support ServiceNow capabilities within the Air Force Cloud One Architecture environment.

The role focuses on ITSM and CSM, with DevSecOps practices, Agile readiness, and strong stakeholder engagement in a mission-driven setting. A Secret clearance and cloud certs are preferred.

Qualifications

• Active Secret Clearance is required.
• Bachelor's degree with 8+ years of relevant experience or Master's with 6+ years.
• Hands-on experience with ServiceNow development, configuration, or implementation.
• Experience developing ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies, and ACLs.
• Experience developing Service Catalog items, workflows, record producers, and/or order guides.
• Experience with ServiceNow Flow Designer and ITSM/CSM capabilities.
• Familiarity with Agile methodologies (Scrum/Kanban) and DevSecOps principles.

Responsibilities

• Design, develop, maintain, and optimize ServiceNow Catalog items, record producers, and complex order guides.
• Develop and maintain ServiceNow configurations including Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies, and ACLs.
• Build and maintain workflows using Flow Designer.
• Configure and support PAD workflows and CSM Playbooks.
• Configure and customize ServiceNow Configurable Workspaces for ITSM and CSM.
• Manage user roles, groups, permissions, and ACLs to ensure secure access.
• Develop reports, dashboards, and scheduled reporting for visibility and decisions.
• Perform unit testing and validate changes before production deployment.
• Collaborate with cross-functional teams to maintain standards and deliver solutions.
• Create technical documentation for configurations, workflows, and platform changes.

Skills

ServiceNow development

ServiceNow configuration

ITSM/CSM familiarity

Agile/Scrum/Kanban

DevSecOps practices

Technical documentation & stakeholder沟

DoD domain knowledge

Cloud certification

Education

Bachelor's degree with 8+ years of relevant experience

Master's degree with 6+ years of relevant experience

Tools

ServiceNow

Flow Designer

Process Automation Designer (PAD)

Configurable Workspaces

ITSM/CSM configurations

ACLs & security configurations

Job description

Start Date: Immediate JHNA, CTSi, and EXPANSIA have come together to form a Defense Technology platform named Aether Aerospace focused on delivering high-impact technologies, technology-enabled services and advanced manufacturing solutions to the U.S. Department of Defense and related national security customers.

Backed by Falfurrias Management Partners, the platform brings together deep domain expertise across Army, Navy, and Air Force and Space Force programs, digital engineering, systems integration, and specialized manufacturing capabilities.

The combined organization operates as a multi-entity aerospace and defense technology and tech-enabled services and manufacturing enterprise positioned for scalable growth, operational excellence, and long-term value creation.

OVERVIEW

Full-time/Permanent Employee Location: Hybrid -Preferred Hanscom AFB, MA or Huntsville, ALAs a ServiceNow Engineer, you will be responsible for designing, configuring, developing, and supporting ServiceNow capabilities within the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) environment. You will support the continued modernization of enterprise cloud services by delivering secure, scalable, and user-focused ServiceNow solutions across IT Service Management (ITSM) and Customer Service Management (CSM). You will also work closely with technical teams, stakeholders, and customers to translate business requirements into platform solutions, support Agile and DevSecOps delivery practices, and ensure ServiceNow capabilities are thoroughly tested and securely implemented. The proposed salary range for this position is up to $129,000. There are a host of factors that can influence final salary including, but not limited to, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications.

RESPONSIBILITIES

• Design, develop, maintain, and optimize ServiceNow Service Catalog items, record producers, and complex order guides.
• Develop and maintain ServiceNow configurations including Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies.
• Build and maintain workflows and automation using ServiceNow Flow Designer.
• Configure and support Process Automation Designer (PAD) workflows and CSM Playbooks.
• Configure and customize ServiceNow Configurable Workspaces supporting ITSM agents and CSM customer service representatives.
• Manage user roles, groups, permissions, and Access Control Lists (ACLs) to ensure appropriate platform and data access.
• Configure and maintain forms, views, fields, notifications, and other ServiceNow platform components.
• Develop reports, interactive dashboards, and scheduled reporting capabilities to support operational visibility and decision-making.
• Perform unit testing and validation of ServiceNow changes in lower environments prior to production deployment.
• Participate in peer reviews and collaborate with cross-functional technical teams to maintain development and configuration standards.
• Develop and maintain technical documentation for ServiceNow configurations, workflows, and platform changes.
• Engage with customers and stakeholders to understand requirements, troubleshoot issues, and deliver effective platform solutions.
• Support Agile development methodologies including Scrum and/or Kanban and operate within a DevSecOps delivery environment.
• Ensure 100% of planned hours are worked and recorded
• Identify and forward to your leadership any opportunities that could lead to growth within your work area
• Participate in growth efforts as requested
• Ensure all contractual deliverables are met/exceeded to the customer's satisfaction
• Complete personal PDP and attend Company Meetings (with camera on)
• Within your program, build productive and positive professional relationships with clients
• Execute all contract requirements as assigned in accordance with the contract specific LCAT and requirements
• Perform other related duties as assigned

KEY QUALIFICATIONS

• Clearance:Active Secret Clearance
• Education and Years of Experience: Bachelor's degree with 8+ years of relevant experience or a Master's degree and 6+ years of relevant experience
• Demonstrated hands-on experience with ServiceNow development, configuration, or implementation.
• Experience developing or configuring ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies, and ACLs.
• Experience developing Service Catalog items, workflows, record producers, and/or order guides.
• Experience with ServiceNow Flow Designer.
• Experience with ServiceNow ITSM and/or CSM capabilities.
• Experience configuring user roles, groups, and platform access controls.
• Experience conducting unit testing and validating ServiceNow changes prior to production deployment.
• Familiarity with Agile methodologies such as Scrum and/or Kanban.
• Familiarity with DevSecOps principles and practices.
• Strong technical documentation, communication, facilitation, and stakeholder engagement skills.
• Ability to work effectively in a fast-paced, mission-driven environment.
• DoD 8570 / 8140 IAT Level II certification
• At least one cloud certification

PREFERRED ADDITIONAL QUALIFICATIONS

• Experience supporting U.S. Air Force Cloud One, Platform One, or another DoD cloud environment.
• Experience with ServiceNow Customer Service Management (CSM).
• Experience configuring ServiceNow Configurable Workspaces.
• Experience developing Process Automation Designer workflows and Playbooks.
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM).
• ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM).
• Experience working directly with government customers and mission stakeholders.

Aether Aerospace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.