Senior ServiceNow Developer

eTelligent Group LLC; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Job summary

eTelligent Group LLC in Washington, DC seeks an experienced ServiceNow professional to translate enterprise requirements into scalable designs and deliver secure, integrated solutions across DEV/TEST/UAT/PROD environments. The role focuses on ITSM, CMDB/CSDM, and automation capabilities, including Now Assist, with a strong emphasis on performance optimization.

The ideal candidate has 6+ years of ServiceNow experience, 2+ years Federal domain exposure, and relevant certifications (CSA, CIS

Qualifications

• Translate enterprise business requirements into technical designs.
• Design scalable ServiceNow solutions and integrations.
• Troubleshoot complex production issues on large platforms.
• Optimize CMDB/CSDM queries and platform performance.

Responsibilities

• Translate business requirements into technical designs.
• Configure and customize ServiceNow solutions.
• Troubleshoot complex production issues.
• Design secure applications and integrations.
• Work with AI/automation capabilities (Now Assist).

Skills

ServiceNow

ITSM

CMDB/CSDM

Integrations

Flow Designer

UI Builder/Workspaces

Platform security

Performance optimization

Education

CSA Certification

CIS Certification

Tools

ServiceNow Platform

Job description

Washington, District of Columbia, United States

Company Overview:

Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges As a premier technology solutions and services company to the US federal government, eTel possesses longstanding relationships across the federal civilian marketplace. Other customers include the broader Treasury Department, Commerce Department, and State Department.

eTel offers integrated CMMI Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. eTel also holds ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications, and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers’ environments and challenges.

Place of Performance: Contractor may be required to travel CONUS and within the NCR during the performance of this contract to attend meetings, conferences, and training. The Contractor may be required to travel to off- site training locations and to ship training aids to these locations.

Security Clearance: Must be eligible to obtain and maintain an IRS Moderate Background Investigation (MBI)/Public Trust.

Position Summary

• Experience: 6+ years ServiceNow; 2+ years Federal.
• Translate business requirements into technical designs.
• Design scalable ServiceNow solutions.
• Configuration and customization.
• Troubleshoot complex production issues.
• Optimize Record queries and platform performance.
• Design secure applications and integrations.
• ServiceNow's AI/automation capabilities, including Now Assist and AI-related platform.

Scope & Complexity

• Must prove they can translate enterprise business requirements into technical designs and manage deployments across complex DEV/TEST/UAT/PROD environments.
• Emphasize hands-on troubleshooting of complex production issues at an enterprise scale, optimizing queries for massive databases (CMDB/CSDM), and implementing secure, AI-driven automation capabilities (like Now Assist).

Skillsets

• ITSM, CMDB/CSDM, integrations, Flow Designer/IntegrationHub, UI Builder/Workspaces, platform security, performance optimization.

Certifications (or equivalent): Certified System Administrator (CSA) Required, Certified Implementation Specialist (CIS) required for applicable domains (ITSM, ITOM, HRSD, HAM/SAM) preferred.

Commitment to Diversity -
eTelligent Group provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, nations origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, and any other characteristic provided in accordance with applicable, federal, state and local laws.

As set forth in eTelligent Group LLC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.