Senior ServiceNow Engineer

DigiOffice LLC; Johns Creek (GA); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Training & development

Job summary

DigiOffice Solutions LLC is seeking a Senior ServiceNow Engineer to architect and lead the ServiceNow platform within a large enterprise. This on-site role focuses on CMDB/CSDM maturity, complex integrations, and scalable configurations across ITSM processes.

Lead governance, platform standards, and operational readiness while mentoring junior engineers. Strong leadership and deep ServiceNow experience required in a major enterprise environment.

Qualifications

• 7+ years of hands-on ServiceNow experience in enterprise production environments.
• Expert-level experience configuring and supporting ServiceNow ITSM modules.
• Proven CMDB and CSDM implementation and maturity in a large enterprise.
• Advanced experience with workflows, business rules, client scripts, UI policies, Flow Designer, and scripting (JavaScript).
• Deep experience with REST/SOAP API integrations, IntegrationHub, and MID Server.
• Strong track record designing and maintaining SLAs, OLAs, dashboards, and executive-level reporting.
• Expert understanding of ITIL and enterprise ITSM processes.
• Ability to independently architect ServiceNow solutions from requirements through deployment.

Responsibilities

• Lead design, development, and optimization of ServiceNow applications, modules, workflows, and automation.
• Architect and implement complex integrations between ServiceNow and enterprise platforms using REST/SOAP APIs, IntegrationHub, and MID Server.
• Drive platform upgrades, release planning, testing, and production deployments with minimal oversight.
• Establish and enforce platform development standards, coding best practices, and configuration governance.
• Identify and resolve complex platform performance, usability, and data quality issues.
• Lead CMDB implementation, ongoing maturity, and data quality initiatives across a large enterprise.
• Drive CSDM adoption — defining service relationships, application services, infrastructure CIs, and business service structures.
• Translate Service Design requirements into functional ServiceNow solutions including service tiering and escalation structures.
• Own ITSM module maturity across Incident, Problem, Change, Request, Knowledge, and SLA Management.
• Design and maintain SLAs, OLAs, KPIs, dashboards, and reporting frameworks.
• Lead governance — standards for development, data quality, configuration, and platform administration.
• Mentor junior engineers and collaborate with cross-functional teams on platform best practices.

Skills

ServiceNow engineering

CMDB

CSDM

REST/SOAP API integrations

JavaScript

ITIL

Leadership

Education

ITIL v4 Foundation or higher certification

ServiceNow CSA certification

ServiceNow CIS certification (ITSM/CMDB)

Tools

IntegrationHub

MID Server

Flow Designer

Job description

Benefits:

• Competitive salary
• Employee discounts
• Training & development

DigiOffice Solutions LLC is seeking a Senior ServiceNow Engineer to lead the technical engineering, development, and strategic maturation of the ServiceNow platform within a large enterprise environment. This is not an administration role — it is a senior engineering position for someone who can architect platform solutions, lead CMDB/CSDM maturity initiatives, and independently translate complex IT Service Management and Service Design requirements into scalable, production-grade configurations.

The ideal candidate has deep, hands‑on ServiceNow engineering experience across ITSM, CMDB, CSDM, integrations, and platform development — and brings the technical judgment to drive governance, platform standards, and operational readiness at an enterprise scale.

This is a 100% on-site role in Johns Creek, GA. Remote and hybrid candidates will not be considered.

Key Responsibilities

Platform Architecture & Senior Engineering

• Lead the design, development, and optimization of ServiceNow applications, modules, workflows, business rules, notifications, and automation
• Architect and implement complex integrations between ServiceNow and enterprise platforms using REST/SOAP APIs, IntegrationHub, and MID Server
• Drive platform upgrades, release planning, testing, and production deployments with minimal oversight
• Establish and enforce platform development standards, coding best practices, and configuration governance
• Identify and resolve complex platform performance, usability, and data quality issues

CMDB, CSDM & Service Design Leadership

• Lead CMDB implementation, ongoing maturity, and data quality initiatives across a large, complex enterprise environment
• Drive Common Service Data Model (CSDM) adoption — defining service relationships, application services, technical services, infrastructure CIs, and business service structures
• Translate advanced Service Design requirements into functional ServiceNow solutions including service tiering, criticality, ownership models, and escalation structures
• Own ITSM module maturity across Incident, Problem, Change, Request, Knowledge, and Service Level Management

Reporting, SLAs & Governance

• Design and maintain SLAs, OLAs, KPIs, operational metrics, executive dashboards, and reporting frameworks
• Lead ServiceNow governance efforts — establishing standards for development, data quality, configuration, and platform administration
• Produce and maintain technical documentation, architecture decisions, configuration standards, and knowledge articles

Stakeholder Engagement & Cross-Functional Leadership

• Serve as the senior technical authority on ServiceNow for Infrastructure, Security, Application Development, and Service Management teams
• Lead operational readiness and transition-to-support activities for new or changed services
• Mentor junior engineers and administrators on platform best practices and ITSM principles

Required Qualifications

• 7+ years of hands‑on ServiceNow experience in enterprise production environments
• Expert-level experience configuring and supporting ServiceNow ITSM modules
• Proven, hands‑on leadership of CMDB and CSDM implementation and maturity in a large enterprise
• Advanced experience with workflows, business rules, client scripts, UI policies, Flow Designer, and scripting (JavaScript)
• Deep experience with REST/SOAP API integrations, IntegrationHub, and MID Server
• Strong track record designing and maintaining SLAs, OLAs, dashboards, and executive-level reporting
• Expert understanding of ITIL and enterprise IT Service Management processes
• Ability to independently architect ServiceNow solutions from requirements through deployment

This is a 100% on-site role in Johns Creek, GA. Remote and hybrid candidates will not be considered.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) — required at this level
• ServiceNow Certified Implementation Specialist (CIS) — ITSM, CMDB, or related track
• ITIL v4 Foundation or higher certification
• Experience with ServiceNow Discovery and Service Mapping
• Experience leading enterprise Service Design or Service Management transformation initiatives
• Background supporting complex, multi-site enterprise environments in logistics, transportation, or similar industries

Why Join DigiOffice?

At DigiOffice, you’ll be part of a team focused on building smarter, stronger, and more secure operations for modern organizations. Our work goes beyond traditional IT support—we help clients modernize infrastructure, improve reliability, strengthen security, and scale with confidence. Team members have the opportunity to contribute to meaningful projects, work in dynamic operational environments, and make a measurable impact. If you value innovation, accountability, and practical problem-solving, DigiOffice offers a place where your work can directly drive transformation.