Senior ServiceNow Developer-SAM Pro

Glidewell Dental; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking an experienced Application Developer to lead the implementation of ServiceNow solutions. This role involves architecting and integrating systems, developing workflows, and ensuring compliance with IT standards. You will play a crucial role in enhancing the ServiceNow platform, collaborating with cross-functional teams, and driving automation initiatives. If you have a strong background in IT and a passion for innovation, this is your chance to make a significant impact in a dynamic work environment.

Benefits

Work From Home

Insurance Benefits

Great Work Culture

Qualifications

• 8+ years of experience in Information Technology and as an Application Developer.
• Experience in ServiceNow platform implementation and administration.

Responsibilities

• Architects and implements ServiceNow solutions and custom integrations.
• Monitors health and compliance of ServiceNow applications.

Skills

ServiceNow ITSM

Hardware Asset Management (HAM)

Software Asset Management (SAM)

Custom Scripting

Integration with Workday

Integration with Dynamics 365

Workflow Development

Data Transformation

Education

Bachelor's Degree in Information Technology

ServiceNow Certified System Administrator

ITIL v3 Foundations Certification

Tools

ServiceNow

Microsoft Endpoint Configuration Manager

Job description

Essential Functions:

• Serves as a subject matter resource (SMR) on ServiceNow ITSM, Hardware Asset Management (HAM), Software Asset Management (SAM), ITOM, CMDB, and related systems; providing necessary support for all process initiatives and cross-functioning systems.
• Architects, develops, integrates, and implements ServiceNow solutions.
• Writes custom scripting and integrates 3rd party software with applications such as Workday and Dynamics 365.
• Develops and modifies ServiceNow workflows, forms, lists, business rules, and UI components.
• Owns and develops custom integrations of ServiceNow HAM with Microsoft Endpoint Configuration Manager.
• Designs, codes, debugs, documents, deploys, and maintains solutions in a highly efficient and effective manner
• Creates and configures workflow administration, reports, and data imports.
• Creates, maintains, and enhances reports, dashboards, homepages, and custom views.
• Performs data load, mapping, and transforming of dashboards, access controls, database views, user interfaces (forms and navigation), and scheduled jobs/reports.
• Assesses new releases and provides direction regarding the adoption of new features.
• Coordinates application and platform upgrades.
• Monitors the health, usage, and overall compliance of ServiceNow and its applications.
• Partners with ServiceNow, Inc. to understand the product roadmap that will inform the strategic implementation roadmap at Glidewell.
• Collaborates with service, infrastructure, and support teams to ensure adequate delivery of their objectives
• Participates in design reviews, user requirements sessions, and development teams to deliver features and capabilities supporting automation initiatives.
• Collaborates with Product Owners, stakeholders, and Engineering teams to understand, estimate, prioritize, and implement solutions.
• Participates in establishing coding standards to support consistency.
• Reviews and applies requirements from external and internal teams and aligns with ServiceNow development.
• Configures out-of-the-box workflows and creates/maintains custom workflows.
• Facilitates cross-discipline awareness including cross-training and engagement in processes, gathering service-related data, creating dashboards, and participating in performance improvement initiatives.
• Develops work instructions to ensure that activities are properly documented.
• Develops user-friendly catalog items with experience in writing workflows.
• Partners closely with the business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
• Schedules, installs, and tests system software upgrades; executes platform upgrades on an as-needed basis.
• Escalates and works with ServiceNow, Inc. for complex issues out outages.
• Identifies critical metrics and develops ad-hoc system reports.
• Translates data into meaningful formats and presents to IT leadership.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• Bachelor's Degree in Information Technology or relevant field, required; or additional working experience in lieu.
• A minimum of eight (8) years of relevant experience in Information Technology, is required.
• A minimum of eight (8) years of experience as an Application Developer or Systems Engineer, is required.
• Minimum four (4) years of experience supporting implementation, administration, configuration, and development on the ServiceNow platform in a medium or large enterprise organization, required.
• ServiceNow architecture and implementation experience, are required.
• ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, a plus.
• ITIL v3 Foundations Certification, a plus.

Note: Please apply if you have experience in SAM Pro Module in ServiceNow

Perks and benefits

Work From Home

Insurance Benefits

Great Work Culture