Sr ServiceNow Engineer

recruitAbility; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

An innovative firm is seeking a proactive ServiceNow Engineer IV to enhance user experiences and streamline workflows. In this dynamic role, you'll design intuitive solutions on the ServiceNow platform while collaborating with both technical and business teams. Your expertise in process engineering and low-code applications will drive operational efficiency and user adoption. Join a team that values initiative and continuous improvement, where your contributions can significantly impact the organization. If you thrive in collaborative environments and enjoy tackling complex challenges, this opportunity is perfect for you.

Benefits

Medical Insurance

Vision Insurance

401(k) Plan

Qualifications

• 8+ years of IT solutions delivery experience.
• 5+ years of ServiceNow development experience.
• ServiceNow Certified System Administrator required.

Responsibilities

• Design and deliver user-centric workflows on the ServiceNow platform.
• Streamline and automate workflows for operational efficiency.
• Provide ongoing training and support to users.

Skills

ServiceNow Development

Process Engineering

User Experience (UX) Design

Agile Methodologies

ITIL/ITSM Standards

Low-Code Solutions

Education

Bachelor’s Degree

Tools

ServiceNow

Integration Hub

Automated Test Framework

Job description

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Recruiter at RecruitAbility - Austin, Texas

Are you a proactive, self-driven ServiceNow expert who thrives in dynamic environments and isn’t waiting for instructions to make an impact? We're looking for a ServiceNow Engineer IV who can independently troubleshoot complex scenarios, collaborate seamlessly with a team, and communicate confidently with both technical and business stakeholders.

If you come from a consulting background or have supported diverse environments, you'll feel right at home here

In This Role, You Will:

• Champion User Experience: Design and deliver intuitive, user-centric workflows on the ServiceNow platform, enhancing usability across the enterprise.
• Engineer Process Improvements: Use your process engineering expertise to streamline, optimize, and automate workflows that drive operational efficiency.
• Develop Low-Code Solutions: Partner with business and technical teams to identify and implement low-code applications that solve real-world challenges.
• Drive Adoption Through Feedback: Establish feedback loops with end-users to refine solutions and encourage broad adoption of ServiceNow tools.
• Enable Success Through Training: Empower users by providing ongoing training, knowledge sharing, and support to foster a culture of continuous improvement.
• Lead with Best Practices: Stay ahead of ServiceNow releases and solutions, apply ITIL/ITSM standards, and champion a “QA and Security First” approach.
• Troubleshoot and Problem Solve: Tackle production issues proactively, working both independently and collaboratively to deliver timely solutions.

What You Bring:

• Bachelor’s degree (or an equivalent combination of education and experience).
• 8+ years of delivering IT solutions aligned to business needs.
• 5+ years of ServiceNow development experience.
• 3+ years specializing in ServiceNow UX design, building user-friendly interfaces and workflows.
• Expertise in ITIL/ITSM, IAM standards, and full ITSM Pro capabilities, with a focus on improving employee experience.
• Strong experience with white-glove and low-code process engineering.
• Hands-on experience with ServiceNow automations and integrations (including Integration Hub and Automated Test Framework).
• Solid understanding of Agile methodologies.
• ServiceNow Certified System Administrator (Required).
• Additional certifications (IT Service Management, Certified Application Developer) are highly preferred.

Ideal Candidate Profile:

• Proactive and takes initiative without waiting for direction.
• Comfortable working independently and owning complex issues from start to finish.
• Skilled in communicating clearly and effectively with technical teams, business leaders, and non-technical users.
• Brings a consulting mindset — adaptable, fast learner, and able to troubleshoot across diverse technical environments.
• Thrives in collaborative team environments and contributes to shared goals.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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