Senior ServiceNow Developer - Remote | ITSM/ITOM Expert

Bright Vision Technologies; United States; Remote; USD 100,000 - 170,000; Full time

Job summary

Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States. The company seeks a seasoned ServiceNow Developer for a 100% remote role based in the U.S. with a direct W2 employment model.

The role focuses on hands-on configuration and development in ITSM, ITOM, HRSD, CSM, and custom applications, emphasizing upgrade-safe, maintainable code and cross-team collaboration.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 10+ years hands-on ServiceNow development experience.
• Strong JavaScript skills including ES5/ES6 patterns used in ServiceNow.
• Deep expertise with Business Rules, Script Includes, Client Scripts, UI Actions, and UI Policies.
• Experience with Flow Designer and IntegrationHub.
• Hands-on integration experience using REST, SOAP, and MID Servers.
• Strong understanding of the ServiceNow data model and CMDB concepts.
• Experience with Service Portal widget development.
• ServiceNow Certified System Administrator (CSA).
• Strong troubleshooting and analytical skills.

Responsibilities

• Design and develop ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and custom scoped applications.
• Build workflows using Flow Designer, IntegrationHub, and Process Automation Designer where appropriate.
• Write clean, well-tested server-side and client-side scripts (Business Rules, Script Includes, Client Scripts, UI Actions).
• Develop scoped applications that follow platform best practices and avoid global-scope pollution.
• Build integrations with enterprise systems using IntegrationHub spokes, REST/SOAP APIs, and MID Servers.
• Develop catalog items, request workflows, and end-to-end fulfillment automation that simplify how users request services and ensure each request is routed, approved, and executed reliably end-to-end.
• Implement Service Portal, Employee Center, and custom portal experiences using widgets and AngularJS.
• Develop and maintain CMDB integrations, identification rules, and data quality improvements.
• Implement reports, dashboards, and Performance Analytics where required, ensuring stakeholders have the operational visibility they need to monitor service performance and make informed decisions.
• Participate in design reviews, contribute to platform standards, and document technical decisions.
• Support upgrades, regression testing, and remediation of customizations across releases.
• Troubleshoot performance, scripting, and integration issues across development, test, and production instances, applying systematic root-cause analysis and contributing durable fixes back to the platform.
• Collaborate with admins, BAs, and stakeholders to refine requirements and propose pragmatic technical solutions.
• Stay current with ServiceNow releases, new features, and emerging best practices.

Skills

ServiceNow development

JavaScript (ES5/ES6)

Troubleshooting & analytical skills

ITSM/ITOM/HRSD/CSM concepts

Education

Bachelor’s degree in Computer Science / Information Systems

Tools

Flow Designer

IntegrationHub

REST APIs

SOAP APIs

MID Servers

Service Portal widgets

Job description

Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States. The company seeks a seasoned ServiceNow Developer for a 100% remote role based in the U.S. with a direct W2 employment model.

The role focuses on hands-on configuration and development in ITSM, ITOM, HRSD, CSM, and custom applications, emphasizing upgrade-safe, maintainable code and cross-team collaboration.