Senior ServiceNow Developer — CSM/FSO Expert

DXC Technology Company; New York (NY); In loco; USD 110.000 - 160.000; Tempo pieno

Descrizione del lavoro

DXC Technology is seeking an experienced ServiceNow Developer with 7–9 years of relevant experience to design, develop, configure, and implement scalable ServiceNow solutions for the SmartApps product roadmap. The role emphasizes CSM or FSO, strong scripting skills, and secure integrations.

You will collaborate with stakeholders and cross-functional teams to deliver high-quality applications while adhering to best practices and ensuring data integrity in complex enterprise environments.

Competenze

• 7–9 years of relevant experience in software development with the ServiceNow platform.
• Mandatory: ServiceNow Certified System Administrator (CSA) certification.
• Mandatory: Hands-on ServiceNow development experience in Customer Service Management (CSM) or Financial Services Operations (FSO).
• Strong knowledge of ServiceNow platform architecture, application development, configuration, scripting, and development best practices.
• Proficiency in JavaScript and experience developing ServiceNow scripts, business rules, client scripts, and other platform components.
• Knowledge of REST/SOAP APIs, system integrations, and Integration Hub.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills in English.
• Ability to work collaboratively with cross-functional teams and translate business requirements into effective technical solutions.

Mansioni

• Design, develop, configure, and maintain ServiceNow applications, modules, and platform components, with a focus on CSM or FSO.
• Build and enhance workflows, Flow Designer flows, playbooks, catalog items, forms, fields, client scripts, business rules, UI policies, and other platform capabilities.
• Implement solutions aligned with business requirements, technical specifications, and the SmartApps product roadmap.
• Follow ServiceNow development standards and best practices to ensure scalability, maintainability, security, and performance.
• Design, develop, and maintain integrations between ServiceNow and internal or third-party systems using REST and SOAP APIs.
• Leverage Integration Hub and related integration capabilities to automate business processes and enable seamless data exchange.
• Troubleshoot integration issues and ensure data consistency, reliability, and security across connected systems.
• Develop custom functionality using JavaScript and ServiceNow scripting capabilities.
• Customize user experiences and application components using appropriate web technologies, including HTML and CSS, where applicable.
• Evaluate platform-native capabilities and reusable components before implementing custom solutions.
• Identify opportunities to improve existing applications, workflows, and processes.
• Configure and manage data imports, exports, mappings, and transformations.
• Maintain data quality, integrity, and consistency across ServiceNow applications.
• Support data validation, migration, and troubleshooting activities as required.
• Diagnose and resolve application defects, configuration issues, and production incidents.
• Perform unit testing, integration testing, regression testing, and other relevant quality assurance activities.
• Develop and maintain automated tests using the Automated Test Framework (ATF), where applicable.
• Support deployments and post-release validation to ensure the stability and reliability of delivered solutions.
• Create and maintain technical documentation covering application design, configurations, integrations, customizations, and deployment procedures.
• Collaborate with product owners, business analysts, architects, QA teams, and other developers to deliver solutions that meet business expectations.
• Participate in Agile ceremonies, technical reviews, and solution design discussions.
• Provide technical guidance and contribute to continuous improvement across the development lifecycle.

Conoscenze

ServiceNow

CSA certification

CSM/FSO experience

JavaScript

REST/SOAP APIs

Integration Hub

Cross-functional collaboration

English communication

Strumenti

Integration Hub

React

ATF

Descrizione del lavoro

DXC Technology is seeking an experienced ServiceNow Developer with 7–9 years of relevant experience to design, develop, configure, and implement scalable ServiceNow solutions for the SmartApps product roadmap. The role emphasizes CSM or FSO, strong scripting skills, and secure integrations.

You will collaborate with stakeholders and cross-functional teams to deliver high-quality applications while adhering to best practices and ensuring data integrity in complex enterprise environments.