Senior ServiceNOW Developer

JSM Consulting Inc.; New York (NY); On-site; USD 95,000 - 135,000; Full time

Job summary

JSM Consulting Inc. seeks an experienced ServiceNow professional in New York, NY to implement and optimize ITSM, ITOM, ITBM, and related portals. You will design configurations, administer modules, and integrate services across platforms, collaborating with a cross-functional team.

The ideal candidate brings 5+ years with ServiceNow suites, strong API skills, and ITIL foundations. Prior government agency experience is a plus and you will work with assorted stakeholders to deliver reliable,

Qualifications

• 5+ years in waterfall and agile development.
• 5+ years of experience with ServiceNow ITSM, ITOM, ITBM, PPM, Service Portal, and Employee Portal modules.
• Experience configuring, administering, and integrating ServiceNow.
• API development and integration on the ServiceNow platform.
• ITIL v3 Foundation Certification and related CIS/CSA/CTA certifications.
• Experience with SQL/NoSQL databases and data modeling.
• Experience with Discovery, CMDB, Orchestration, and Service Mapping.

Skills

Waterfall & Agile

Teamwork

Documentation

Communication

Problem solving

Education

ITIL v3 Foundation Certification

CSA

CAD

CIS ITSM

CIS ITOM

CTA

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow ITBM

ServiceNow PPM

Service Portal

Employee Portal

Jira

SQL

NoSQL

APIs (ServiceNow)

Discovery

Orchestration

CMDB

Job description

• 5+ years of experience working in a waterfall and agile development.
• 5+ years of experience with ServiceNow ITSM, ITOM, ITBM, PPM, Service Portal, and Employee Portal modules.
• Ability to work individually or with a team.
• CSA, CAD, CIS ITSM, CIS ITOM, or CTA preferred certifications.
• Experience supporting the customization, administration, and configuration of the ServiceNow tool.
• Experience with documentation software (e.g., Microsoft Word, Excel, Project, Jira, PowerPoint, Visio).
• Configuration/customization experience on various ITSM, ITOM, ITBM, and Core ServiceNow platform capabilities.
• Experience with Automated testing Framework and Guided Tour Designer.
• Protocol: TCP/IP, Ethernet, FTP, SSH, T1, Firewalls.
• Experienced with databases from SQL to NoSQL databases tools.
• Experience with Vancouver release.
• Experience with BACCM.
• Hands on experience building and using APIs in the ServiceNow platform.
• Experience with RDBMS tools, data modeling, and CSDM.
• Experience with CMDB, Discovery, Orchestration, Service Mapping tools in ServiceNow platform.
• Experience with Asset Management, Event Management, Scoped Applications, Performance Analytics.
• Prior experience with integrating ServiceNow to other applications and ability to adapt existing methods and procedures to create possible solutions to complex problems.
• Ability to plan resource requirements from high level specifications and the ability to convert them to technical specifications.
• Work with external non-full-time staff and manage their time accordingly and maintain good working relationship.
• Strong communications skills and the ability to explain complex concepts in plain language.
• Experience working in a large government agency.
• Working knowledge of Discovery and Application Dependency mapping with tools such as Application Dependency Mapping (ADM), SolarWinds Server & Application Monitor, Dynatrace or Device42.
• Working knowledge of ITIL Foundations concepts.
• ITIL v3 Foundation Certification.
• Understanding of SDLC and Agile development.