Senior ServiceNow CSM Developer — Hybrid (9‑Month)

System One, Inc.; Reston (VA); Hybrid; USD 95,000 - 135,000; Full time

Job summary

System One, Inc. seeks a Senior ServiceNow Developer specializing in Customer Service Management (CSM) to design, develop, and enhance enterprise ServiceNow applications. The role focuses on customer-facing solutions, Service Portals, integrations, and custom workflows within a large, complex ServiceNow environment.

Hybrid work in Reston, VA, on a 9-month contract. The candidate will mentor junior developers, drive best practices, and collaborate with product owners, architects, and stakeholders

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 5+ years of ServiceNow Development experience.
• 2+ years of hands-on experience with the ServiceNow CSM module.
• Strong experience with JavaScript and ServiceNow platform development.
• Experience with UI Builder and Service Portal development.
• Experience building integrations using REST APIs, web services, and ServiceNow Integration capabilities.
• ServiceNow CAD certification required.
• ServiceNow CSA certification required.
• Strong understanding of Agile/Scrum methodologies and SDLC processes.

Responsibilities

• Design, develop, and enhance ServiceNow CSM applications and Service Portals.
• Build custom solutions using JavaScript, UI Builder, Playbooks, Business Rules, Client Scripts, and other ServiceNow tools.
• Develop and support integrations between ServiceNow modules and external systems via REST and web services.
• Collaborate with Product Owners, Architects, Scrum Masters, and stakeholders to deliver scalable solutions.
• Perform design, coding, testing, troubleshooting, deployment, and ongoing support.
• Participate in Agile ceremonies, sprint planning, and architecture discussions.
• Mentor junior developers and contribute to development best practices.

Skills

JavaScript/ServiceNow

Agile/Scrum

UI Builder

Service Portal

Education

Bachelor's degree in Computer Science/IT or related

Tools

ServiceNow Platform

REST APIs

UI Builder

Job description

System One, Inc. seeks a Senior ServiceNow Developer specializing in Customer Service Management (CSM) to design, develop, and enhance enterprise ServiceNow applications. The role focuses on customer-facing solutions, Service Portals, integrations, and custom workflows within a large, complex ServiceNow environment.

Hybrid work in Reston, VA, on a 9-month contract. The candidate will mentor junior developers, drive best practices, and collaborate with product owners, architects, and stakeholders