Remote ServiceNow CSM Specialist

System One; Town of Arlington (WI); Remote; USD 68,000 - 97,000; Full time

Benefits offered by this job

Benefits available

Job summary

System One, Inc. is hiring a Mid-Level ServiceNow Developer for a remote contract role. The candidate will design, configure, and implement scalable ServiceNow solutions across CSM, ITSM, and add-on modules in client environments.

Strong scripting, analytics, and Agile delivery experience are required, with federal-domain exposure viewed favorably. The role supports the full implementation lifecycle and requires hands-on ServiceNow experience, with a focus on security, performance, and

Qualifications

• Bachelor's degree in CS, IS, or related field.
• 6+ years IT experience with 4+ years ServiceNow delivery.
• Strong knowledge of Customer Service Management concepts and ITIL practices.
• Experience in federal environments is a plus.

Responsibilities

• Design and implement ServiceNow CSM solutions.
• Lead end-to-end CSM projects from discovery to deployment.
• Develop integrations via REST, SOAP, and IntegrationHub.
• Collaborate with stakeholders and agile teams in virtual delivery.

Skills

ServiceNow

JavaScript

Agile

CSM knowledge

Education

Bachelors degree in CS/IS

Tools

Flow Designer

IntegrationHub

REST API

SOAP API

Git

Job description

System One, Inc. is hiring a Mid-Level ServiceNow Developer for a remote contract role. The candidate will design, configure, and implement scalable ServiceNow solutions across CSM, ITSM, and add-on modules in client environments.

Strong scripting, analytics, and Agile delivery experience are required, with federal-domain exposure viewed favorably. The role supports the full implementation lifecycle and requires hands-on ServiceNow experience, with a focus on security, performance, and