Senior ServiceNow Consultant — WFM & Integrations Lead

Tata Consultancy Services Limited; Atlanta (GA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage

Dental & Vision Insurance

Disability Insurance

Parental Leave

Identity Theft Protection

Job summary

Tata Consultancy Services Limited is seeking a Consultant to design, develop, and support complex WFM solutions using ServiceNow App Engine and Infor WFM. You will configure bidding rules, schedules, and notifications, and build robust integrations across systems to ensure data accuracy and scalable employee workflows.

Responsibilities include developing interfaces, monitoring, reconciliation, and production support in a high-volume environment.

Qualifications

• Experience with Infor WFM and ServiceNow platforms.
• Extensive API integrations experience (REST/HTTPS/SFTP) and batch/file-based processing.
• Familiarity with cloud-based, high-volume WFM environments preferred.

Responsibilities

• Design, develop, and support Shift Bidding and Vacation Bidding in ServiceNow App Engine.
• Configure bidding rules, groups, and notifications per business/union requirements.
• Develop custom interfaces, reports, and WFM enhancements.
• Build and maintain integrations between ServiceNow and Infor WFM via REST, HTTPS, SFTP.
• Implement monitoring, audit trails, and error handling for data accuracy.

Skills

ServiceNow

Infor WFM

REST APIs

JavaScript

Flow Designer

Tools

SQL

XML

JSON

SFTP

Job description

Tata Consultancy Services Limited is seeking a Consultant to design, develop, and support complex WFM solutions using ServiceNow App Engine and Infor WFM. You will configure bidding rules, schedules, and notifications, and build robust integrations across systems to ensure data accuracy and scalable employee workflows.

Responsibilities include developing interfaces, monitoring, reconciliation, and production support in a high-volume environment.