Senior ServiceNow CMDB & ITSM Engineer (Hybrid)

Lightfeather Io Llc; Washington (District of Columbia); Hybride; USD 180 000 - 200 000; Plein temps

Résumé du poste

LightFeather is seeking a ServiceNow Developer to design, build, and optimize ServiceNow solutions across CMDB, ITSM, Service Catalog, and custom apps for a growing federal program.

The role requires a Secret or higher clearance, with Top Secret upgrade sponsorship for the right candidate. Hybrid work in Washington, DC, 20036, and collaboration with stakeholders to translate business needs into scalable technical solutions.

Qualifications

• Active Secret or higher clearance.
• 5+ years of hands-on ServiceNow development and configuration.
• Experience maturing a CMDB, including Discovery and data reconciliation.
• Experience building Service Catalog items, workflows, and integrations.
• ServiceNow CAD certification.
• Experience working on Agile/Scrum teams.
• Strong communication with business and technical stakeholders.

Responsabilités

• Design, develop, test, and deploy ServiceNow configurations, custom applications, and automated workflows.
• Implement the CMDB, including CI class and data model design aligned to the CSDM, Discovery configuration, and reconciliation rules.
• Establish and maintain CMDB health, data quality, and governance practices.
• Build advanced Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations.
• Support improvements and optimization of core ITSM modules (Incident, Problem, Change, Request, Knowledge).
• Design and implement integrations with REST/SOAP web services and IntegrationHub.
• Participate in client calls and technical design discussions, translating business requirements into clear solutions.
• Execute unit, integration, and regression testing to ensure high-quality deployments.
• Maintain update sets, release docs, and technical design records.
• Identify risks, dependencies, and design gaps early in development lifecycle.

Connaissances

ServiceNow development

CMDB

ITSM

Agile/Scrum

Stakeholder communication

Formation

ServiceNow CAD

Outils

ServiceNow

Discovery

IntegrationHub

Description du poste

LightFeather is seeking a ServiceNow Developer to design, build, and optimize ServiceNow solutions across CMDB, ITSM, Service Catalog, and custom apps for a growing federal program.

The role requires a Secret or higher clearance, with Top Secret upgrade sponsorship for the right candidate. Hybrid work in Washington, DC, 20036, and collaboration with stakeholders to translate business needs into scalable technical solutions.