Senior ServiceNow CMDB Engineer New Washington, DC

Lightfeather Io Llc; Washington (District of Columbia); Hybrid; USD 180,000 - 200,000; Full time

Job summary

LightFeather is seeking a ServiceNow Developer to design, build, and optimize ServiceNow solutions across CMDB, ITSM, Service Catalog, and custom apps for a growing federal program.

The role requires a Secret or higher clearance, with Top Secret upgrade sponsorship for the right candidate. Hybrid work in Washington, DC, 20036, and collaboration with stakeholders to translate business needs into scalable technical solutions.

Qualifications

• Active Secret or higher clearance.
• 5+ years of hands-on ServiceNow development and configuration.
• Experience maturing a CMDB, including Discovery and data reconciliation.
• Experience building Service Catalog items, workflows, and integrations.
• ServiceNow CAD certification.
• Experience working on Agile/Scrum teams.
• Strong communication with business and technical stakeholders.

Responsibilities

• Design, develop, test, and deploy ServiceNow configurations, custom applications, and automated workflows.
• Implement the CMDB, including CI class and data model design aligned to the CSDM, Discovery configuration, and reconciliation rules.
• Establish and maintain CMDB health, data quality, and governance practices.
• Build advanced Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations.
• Support improvements and optimization of core ITSM modules (Incident, Problem, Change, Request, Knowledge).
• Design and implement integrations with REST/SOAP web services and IntegrationHub.
• Participate in client calls and technical design discussions, translating business requirements into clear solutions.
• Execute unit, integration, and regression testing to ensure high-quality deployments.
• Maintain update sets, release docs, and technical design records.
• Identify risks, dependencies, and design gaps early in development lifecycle.

Skills

ServiceNow development

CMDB

ITSM

Agile/Scrum

Stakeholder communication

Education

ServiceNow CAD

Tools

ServiceNow

Discovery

IntegrationHub

Job description

ServiceNow Developer

LightFeather is seeking a ServiceNow Developer to support a growing federal program. This position offers the opportunity to design, build, and optimize ServiceNow solutions across the CMDB, ITSM, Service Catalog, and custom applications, and to work directly with stakeholders to translate business needs into scalable technical solutions. The ideal candidate is a strong, well-rounded ServiceNow developer who is passionate about the platform and thrives in a fast-paced, client-facing setting.

• Location: Hybrid in Washington, D.C. 20036
• Job Type: Full-time
• Salary: $180,000-$200,000 annually, based on experience level.
• Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements. Top Secret clearance is required. Candidates holding an active Secret clearance are encouraged to apply, and LightFeather sponsors an upgrade to Top Secret for the right candidate.

Key Responsibilities

• Design, develop, test, and deploy ServiceNow configurations, custom applications, and automated workflows
• Implement the CMDB, including CI class and data model design aligned to the Common Service Data Model (CSDM), Discovery configuration, and identification and reconciliation rules
• Establish and maintain CMDB health, data quality, and governance practices
• Build advanced Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations
• Support ongoing improvements and optimization of core ITSM modules (Incident, Problem, Change, Request, Knowledge Management)
• Design and implement integrations with third-party systems using REST/SOAP web services and IntegrationHub
• Participate in client calls and technical design discussions, translating business requirements into clear, actionable solutions
• Execute unit, integration, and regression testing to ensure high-quality, zero-defect deployments
• Maintain update sets, release documentation, and technical design records
• Identify risks, dependencies, and design gaps early in the development lifecycle

Required Qualifications

• Active Secret or higher clearance
• 5+ years of hands-on experience developing and configuring on the ServiceNow platform
• Experience implementing or maturing a CMDB, including Discovery and data reconciliation
• Experience building Service Catalog items, workflows, and integrations
• ServiceNow Certified Application Developer (CAD)
• Experience working on project teams that leverage Agile/Scrum
• Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self-awareness

Preferred Qualifications

• ServiceNow CIS certification, especially CIS-Discovery, CIS-ITSM, or CIS-Service Mapping
• Prior experience in federal or defense contracting environments, particularly in classified, air-gapped, or otherwise isolated networks
• Familiarity with federal security and compliance frameworks (NIST, FISMA, STIGs)
• Experience with release coordination, version control, and automated testing strategies, including the ServiceNow Automated Test Framework (ATF)

Why Join LightFeather?

At LightFeather, you're not just taking a job - you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

Equal Opportunity Employer

LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in LIGHTFEATHER IO LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.