Senior ServiceNow CMDB Analyst - Configuration & Insights

Midcontinent Independent System Operator (MISO); Carmel (IN); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

401k

Vacation

Sick time

Safe time

Job summary

Midcontinent Independent System Operator (MISO) in Carmel, IN seeks a Senior Configuration Management Analyst with strong ServiceNow and CMDB expertise. You will manage CMDB data integrity, support ITSM processes, and drive improvements across the IT environment.

The role emphasizes dashboarding, KPI/CSF reporting, and collaboration with stakeholders to mature ITIL-based practices. A CSDB/CMDB cert is preferred, with a base bonus eligibility depending on performance.

Qualifications

• Bachelor’s degree in Information Technology or Computer Science.
• 3-5 years of Configuration Management (CMBD) experience.
• ServiceNow experience is required.
• Asset Management experience.
• ServiceNow CIS/CMDB certifications preferred.

Responsibilities

• Partner with ITSM leadership to enhance processes and maintain service quality using ServiceNow.
• Develop and maintain CMDB standards within ServiceNow; ensure data accuracy and policy alignment.
• Support configuration and change management; perform audits and reconciliations of CI changes.
• Design dashboards and reports to monitor KPIs and CSFs for data-driven decisions.
• Collaborate with stakeholders to operationalize services and improve CMDB data integrity and ITSM maturity.
• Identify opportunities for automation and process improvements using ServiceNow.

Skills

CMDB management

ServiceNow

Asset management

ITIL

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Tools

ServiceNow

Job description

Midcontinent Independent System Operator (MISO) in Carmel, IN seeks a Senior Configuration Management Analyst with strong ServiceNow and CMDB expertise. You will manage CMDB data integrity, support ITSM processes, and drive improvements across the IT environment.

The role emphasizes dashboarding, KPI/CSF reporting, and collaboration with stakeholders to mature ITIL-based practices. A CSDB/CMDB cert is preferred, with a base bonus eligibility depending on performance.