Senior ServiceNow CMDB Architect

Booz Allen Hamilton; Tampa (FL); On-site; USD 55,000 - 126,000; Full time

Job summary

Booz Allen Hamilton is seeking a ServiceNow Configuration Manager, Mid, to enhance government IT infrastructure via CMDB governance and ServiceNow platform configuration.

You will lead CMDB health, CI lifecycle, and data quality initiatives, collaborating with service owners and change teams to ensure accurate relationships and documented baselines. This role requires TS/SCI and hands-on CMDB experience.

Qualifications

• 6+ years of IT experience.
• 2+ years of ServiceNow CMDB experience.
• Experience applying CSDM to model business services, application services, and supporting infrastructure.
• Experience leading change and configuration management (CCB), CI baselines, and impact analysis.
• Experience with on-premises or air-gapped ServiceNow deployments.
• Knowledge of ServiceNow CMDB fundamentals: CI classes, relationships, IRE, CMDB Health, and Discovery.
• Ability to document processes clearly and communicate data quality status to technical and non-technical stakeholders.
• TS/SCI clearance
• HS diploma or GED

Responsibilities

• Maintain CMDB data governance policies, CI naming standards, and CI lifecycle states from onboarding through retirement.
• Monitor and improve CMDB Health metrics such as completeness, compliance, correctness, staleness, orphaned CIs, and duplicates.
• Investigate and remediate data quality defects, driving root-cause fixes at the source.
• Align CI classes and relationships to the ServiceNow CSDM across foundation, design, management, and technical services domains.
• Partner with service owners to model business services, application services, and supporting infrastructure.
• Coordinate and validate CI population through ServiceNow Discovery, Service Mapping, and approved integrations and import sets.
• Reconcile authoritative data from multiple sources into a single trusted CI record.
• Support the Configuration Control Board (CCB) by preparing CI baselines, documenting configuration changes, and tracking deviations.
• Partner with the change management process to ensure CI relationships and impact analysis are accurate before changes are approved.
• Produce and maintain configuration management documentation, work instructions, and SOPs.
• Support Authority to Operate (ATO) and RMF activities by ensuring CMDB records reflect the accredited system boundary.
• Provide CI and dependency data supporting audit, inventory, and compliance reporting.

Skills

IT experience

ServiceNow CMDB

CSDM modelling

Change & configuration management

CI baselines & impact analysis

ServiceNow deployments

ServiceNow CMDB fundamentals

Documentation & stakeholder comms

TS/SCI clearance

HS diploma or GED

Education

Bachelor’s degree

HS diploma or GED

Tools

ServiceNow CMDB

CSA / CIS-Discovery / CIS-ITOM

Job description

Booz Allen Hamilton is seeking a ServiceNow Configuration Manager, Mid, to enhance government IT infrastructure via CMDB governance and ServiceNow platform configuration.

You will lead CMDB health, CI lifecycle, and data quality initiatives, collaborating with service owners and change teams to ensure accurate relationships and documented baselines. This role requires TS/SCI and hands-on CMDB experience.