CMDB and Attack Surface Management Support - ServiceNow Developer

Booz Allen Hamilton; McLean (VA); On-site; USD 77,600 - 176,000; Full time

Benefits offered by this job

Health benefits

Paid leave

Tuition assistance

Job summary

Booz Allen Hamilton is seeking a ServiceNow Developer in McLean, Virginia, to design and develop ServiceNow solutions for CMDB and Attack Surface Management efforts. The role encompasses building configured capabilities and collaborating with various teams to enhance CMDB practices.

The ideal candidate will have at least 3 years of ServiceNow experience and a Bachelor’s degree in Information Systems or IT. The position offers a competitive salary along with comprehensive employee benefits.

Qualifications

• 3+ years of experience developing and implementing ServiceNow solutions.
• Experience with ServiceNow CMDB operations and data quality.
• 2+ years of experience with ServiceNow Discovery.
• Proficiency in building Performance Analytics or Platform Analytics.
• Experience with translating operational requirements into ServiceNow-ready user stories.

Responsibilities

• Design and develop ServiceNow CMDB solutions.
• Build Platform Analytics indicators and dashboards.
• Monitor CMDB health and evaluate data quality.
• Support implementation readiness for CMDB enhancements.
• Develop knowledge articles for stakeholders.

Skills

ServiceNow solutions development

CMDB operations

Data quality management

Agile delivery

REST and JSON APIs

ITIL Configuration Management

Stakeholder engagement

Education

Bachelor’s degree in Information Systems or Information Technology

Tools

Jira

ServiceNow

Job description

CMDB and Attack Surface Management Support - ServiceNow Developer

Opportunity

In this role, you'll design and develop ServiceNow solutions that accelerate Booz Allen’s CMDB practice and the Attack Surface Management initiatives that depend on it. With millions of CIs in scope, you'll build configured capability: Workspace views, Platform Analytics dashboards and indicators, Service Catalog items for CMDB requests, CMDB Health and Relationship Health rule configurations, ownership routing, and data quality automation. You'll partner with the ServiceNow Platform Team, ITSM SMEs, and data source owners to convert CMDB‑related initiative needs into working ServiceNow solutions, and you'll contribute development effort to SRM and ITSM enhancements as CMDB priorities allow. U.S. citizenship required.

Responsibilities

• Design, configure, and develop ServiceNow CMDB solutions including Workspace views, Platform Analytics dashboards and indicators, Service Catalog items, CMDB Health and Relationship Health rule configurations, ownership routing, and data quality automation, in coordination with the ServiceNow Platform Team.
• Build Platform Analytics indicators, KPIs, scorecards, and dashboards that surface CI ownership, completeness, environment classification, health trends, and Attack Surface Management metrics for technical and executive audiences.
• Develop and maintain the CMDB ServiceNow Workspace and Service Catalog items for CMDB‑related requests, including new CI registration, ownership change, retirement, and data correction, with form design and the workflows that route them.
• Contribute development effort to SRM and ITSM enhancements as CMDB workload permits.
• Monitor CMDB health and CI relationship health using ServiceNow KPIs, evaluate CI class and sub‑class data quality, and perform trending analysis to identify where data quality gaps exist.
• Partner with ServiceNow Platform administrators to validate Discovery data ingestion and flag ingestion issues for resolution; collaborate with application and infrastructure SMEs and data source owners to reconcile discovered CI data across sources and close data quality gaps at the source.
• Translate CMDB‑related initiative and governance needs into ServiceNow‑ready business outcomes, requirements, user stories, acceptance criteria, and UAT scenarios.
• Support the CMDB enhancement backlog: intake, structure, prioritization support, dependency tracking, and readiness for ServiceNow Platform Team delivery.
• Support implementation readiness for CMDB‑related platform enhancements by validating data mappings, field requirements, reporting needs, and stakeholder acceptance through UAT.
• Develop knowledge articles that help stakeholders self‑serve and collaborate with other ITSM SMEs to contribute to the ongoing improvement of the CMDB practice.

Qualifications

• 3+ years of experience developing and implementing ServiceNow solutions, including configuration of forms, workflows, business rules, script includes, UI policies, and ACLs; experience with CMDB or CMDB‑adjacent functions such as ITSM, ITOM, or SecOps integration with CMDB.
• 3+ years of experience with ServiceNow CMDB operations, CI relationship health, and data quality, with direct responsibility for CMDB data maintenance, quality checks, and remediation.
• 2+ years of experience with ServiceNow Discovery in an analyst capacity, including reviewing discovered CI data, identifying pattern or ingestion issues, and reconciling data from multiple sources.
• 2+ years of experience building Performance Analytics or Platform Analytics indicators, KPIs, scorecards, and dashboards.
• 2+ years of experience developing ServiceNow Service Catalog items and workflows.
• Experience translating operational, security, or governance requirements into ServiceNow‑ready user stories, acceptance criteria, dashboards, or UAT plans, and progressing them through Agile delivery, including backlog refinement and sprint planning in Jira or ServiceNow SPM.
• Experience with REST and JSON APIs, including GraphQL.
• Experience with ITIL Configuration Management, CSDM framework, and CI lifecycle management principles.
• Ability to produce stakeholder‑facing reports, dashboards, and knowledge articles, and effectively engage technical stakeholders and data source owners.
• Bachelor’s degree in Information Systems or Information Technology.

Desired Experience

• Experience developing Identification and Reconciliation Engine (IRE) rules, including identifier entries, reconciliation rules, and data source precedence for duplicate prevention.
• Experience integrating third‑party data into the CMDB using Service Graph Connectors or Integration Hub.
• Experience with CI Class Manager for CI class, attribute, and relationship model configuration.
• Experience with ServiceNow Flow Designer, GlideAjax, and scripted REST APIs in production.
• Experience applying the Common Service Data Model (CSDM) methodology in production environments.
• Experience with vulnerability data sources integration through ServiceNow Vulnerability Response or comparable methods, and vulnerability‑to‑CI reconciliation in the CMDB.
• Strong written communication skills.
• Professional ServiceNow certifications: CAD, CSA, CIS‑CMDB, CIS‑ITSM.

Compensation

The projected compensation range for this position is $77,600 to $176,000 (annualized USD). The posting will close within 90 days from the posting date.

Benefits

Full‑time and part‑time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs, which include health, life, disability, financial, and retirement benefits, paid leave, professional development, tuition assistance, work‑life programs, and dependent care. For more information, visit our Careers site.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.