Senior ServiceNow Business Process Consultant (Remote)

NTT DATA, Inc.; Plano (TX); Remote; USD 120,000 - 160,000; Full time

Job summary

NTT DATA is seeking a Senior ServiceNow Business Process Consultant in Plano, TX. The role blends high-impact process consulting with deep business analysis, leading engagements from discovery through delivery.

You will drive client workshops, map requirements, and guide solution design across ITSM, ITOM, HRSD, CSM, and other modules. The ideal candidate has 5–7 years of ServiceNow consulting and 5+ years of BA experience, with strong Agile experience and stakeholder engagement.

Qualifications

• 5–7 years of ServiceNow consulting experience across multiple modules.
• 5+ years of business analysis, including requirements gathering and stakeholder engagement.
• Proven ability to lead client workshops and translate needs into actionable solutions.
• Strong understanding of Agile methodologies and experience supporting Scrum teams.

Responsibilities

• Lead functional discovery sessions and workshops to define client-specific process solutions.
• Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.
• Create process workflows, workshop presentations, and training materials.
• Partner with IT leaders to drive organizational readiness and adoption.
• Capture and document requirements, user stories, and business cases aligned with ServiceNow capabilities.
• Develop end-to-end process flows and gap analyses to support solution design.
• Prepare test plans, facilitate UAT, and support go-live activities.
• Lead client training sessions and create user-friendly job aids.

Skills

ServiceNow consulting

Business analysis

Agile methodologies

Stakeholder engagement

Job description

NTT DATA is seeking a Senior ServiceNow Business Process Consultant in Plano, TX. The role blends high-impact process consulting with deep business analysis, leading engagements from discovery through delivery.

You will drive client workshops, map requirements, and guide solution design across ITSM, ITOM, HRSD, CSM, and other modules. The ideal candidate has 5–7 years of ServiceNow consulting and 5+ years of BA experience, with strong Agile experience and stakeholder engagement.