Senior ServiceNow Business Analyst Lead – Remote

Cognizant; Richmond (VA); Remote; USD 119,000 - 135,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Job summary

Cognizant is seeking a Senior Manager ServiceNow Business Analyst. Remote role open to qualified applicants in the United States, with preference for near Irving, Texas.

You will bridge business needs and technology by translating complex requirements into actionable deliverables for ServiceNow implementations and enhancements, collaborating with stakeholders, product owners, and delivery teams. The role emphasizes discovery sessions, backlog prioritization, and agile ceremonies, plus

Qualifications

• 8+ years of experience as a Business Analyst, Systems Analyst, or Process Analyst within IT organizations.
• 4+ years of hands-on experience with the ServiceNow platform, including ITSM, CSM, FSM, Asset Management, or related modules.
• Current ServiceNow Certified System Administrator (CSA) certification is required.
• At least one additional active ServiceNow certification (such as CIS-ITSM, CIS-CSM, CIS-FSM, CIS-HAM, CIS-SAM, or equivalent) is required.
• Proven experience gathering requirements and translating them into user stories, acceptance criteria, and functional specifications.
• Strong experience working in Agile/Scrum environments, including sprint planning, backlog refinement, and stakeholder collaboration.
• Experience supporting UAT activities, defect tracking, and solution validation.
• Excellent communication, facilitation, and stakeholder management skills.

Responsibilities

• Lead discovery sessions and requirements workshops with business stakeholders, process owners, and technical teams.
• Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications.
• Partner with product owners and delivery teams to prioritize backlogs and support Agile/Scrum ceremonies.
• Facilitate communication between business and technical teams throughout the project lifecycle.
• Coordinate User Acceptance Testing (UAT), document defects, and support issue resolution efforts.
• Prepare project status updates and communicate progress, risks, dependencies, and mitigation plans.
• Manage scope discussions and support change request processes to ensure project success.

Skills

Communication

Agile/Scrum

Stakeholder management

UAT support

Education

CSA certification

Additional ServiceNow certs

Tools

ServiceNow platform

Job description

Cognizant is seeking a Senior Manager ServiceNow Business Analyst. Remote role open to qualified applicants in the United States, with preference for near Irving, Texas.

You will bridge business needs and technology by translating complex requirements into actionable deliverables for ServiceNow implementations and enhancements, collaborating with stakeholders, product owners, and delivery teams. The role emphasizes discovery sessions, backlog prioritization, and agile ceremonies, plus