Remote Senior ServiceNow Business Analyst Lead

Cognizant; Topeka (KS); Remote; USD 119,000 - 135,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays/PTO

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a ServiceNow Business Analyst – Senior Manager to bridge business needs and technology across ServiceNow modules. You will translate requirements into user stories, lead discovery sessions, and collaborate with stakeholders, product owners, and delivery teams in a remote US-based environment.

The role emphasizes extensive BA experience, ServiceNow expertise, CSA certification, and active additional ServiceNow certs, with strong Agile/Scrum practices and stakeholder

Qualifications

• 8+ years of experience as a Business Analyst, Systems Analyst, or Process Analyst within IT organizations.
• 4+ years of hands-on experience with the ServiceNow platform, including ITSM, CSM, FSM, Asset Management, or related modules.
• Current ServiceNow Certified System Administrator (CSA) certification is required.
• At least one additional active ServiceNow certification (such as CIS-ITSM, CIS-CSM, CIS-FSM, CIS-HAM, CIS-SAM, or equivalent) is required.
• Experience gathering requirements and translating them into user stories, acceptance criteria, and functional specifications.
• Strong experience in Agile/Scrum environments, including sprint planning, backlog refinement, and stakeholder collaboration.
• Experience supporting UAT activities, defect tracking, and solution validation.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to work effectively in cross-functional and multi-vendor environments.

Responsibilities

• Lead discovery sessions and requirements workshops with business stakeholders, process owners, and technical teams.
• Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications.
• Partner with product owners and delivery teams to prioritize backlogs and support Agile/Scrum ceremonies.
• Facilitate communication between business and technical teams throughout the project lifecycle.
• Coordinate User Acceptance Testing (UAT), document defects, and support issue resolution efforts.
• Prepare project status updates and communicate progress, risks, dependencies, and mitigation plans.
• Manage scope discussions and support change request processes to ensure project success.

Job description

Cognizant is seeking a ServiceNow Business Analyst – Senior Manager to bridge business needs and technology across ServiceNow modules. You will translate requirements into user stories, lead discovery sessions, and collaborate with stakeholders, product owners, and delivery teams in a remote US-based environment.

The role emphasizes extensive BA experience, ServiceNow expertise, CSA certification, and active additional ServiceNow certs, with strong Agile/Scrum practices and stakeholder