Senior ServiceNow BA Manager - Remote Transformation Leader

Cognizant; Salem (OR); Remote; USD 119,000 - 135,000; Full time

Benefits offered by this job

Insurance

Paid time off

401(k)

Disability insurance

Parental leave

Employee stock purchase plan

Job summary

Cognizant is seeking a Senior ServiceNow Business Analyst to bridge business needs and technology solutions across ServiceNow implementations and enhancements. You will work with stakeholders, product owners, and delivery teams to translate requirements into actionable deliverables and ensure successful outcomes.

Responsibilities include leading discovery sessions, creating user stories, prioritizing backlogs, and coordinating UAT.

Qualifications

• 8+ years of experience as a Business Analyst or similar IT role.
• 4+ years of hands-on ServiceNow experience (ITSM/CSM/FSM, etc.).
• Current ServiceNow Certified System Administrator (CSA) certification is required.
• At least one additional active ServiceNow certification (CIS-ITSM, CIS-CSM, etc.) is required.
• Experience gathering requirements and translating them into user stories, acceptance criteria, and functional specs.
• Strong Agile/Scrum experience including sprint planning and backlog refinement.
• Experience supporting UAT, defect tracking, and solution validation.
• Excellent communication, facilitation, and stakeholder management skills.

Responsibilities

• Lead discovery sessions and requirements workshops with business stakeholders, process owners, and technical teams.
• Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications.
• Partner with product owners and delivery teams to prioritize backlogs and support Agile/Scrum ceremonies.
• Facilitate communication between business and technical teams throughout the project lifecycle.
• Coordinate User Acceptance Testing (UAT), document defects, and support issue resolution efforts.
• Prepare project status updates and communicate progress, risks, dependencies, and mitigation plans.
• Manage scope discussions and support change request processes to ensure project success.

Skills

Business Analysis

ServiceNow

Agile/Scrum

Stakeholder Management

Requirements Elicitation

Tools

ServiceNow Platform

UAT & Defect Tracking Tools

Job description

Cognizant is seeking a Senior ServiceNow Business Analyst to bridge business needs and technology solutions across ServiceNow implementations and enhancements. You will work with stakeholders, product owners, and delivery teams to translate requirements into actionable deliverables and ensure successful outcomes.

Responsibilities include leading discovery sessions, creating user stories, prioritizing backlogs, and coordinating UAT.