Senior ServiceNow Architect & Transformation Leader

Deloitte France; Minneapolis (MN); On-site; USD 145,000 - 218,000; Full time

Job summary

Deloitte is seeking a ServiceNow Manager to lead both functional and technical teams through solution implementation and go‑live, ensuring alignment with best practices and the product roadmap. You will partner with development teams to maintain quality across delivery and stay connected to client plans.

In day‑to‑day work, design solutions, review processes, and mentor others while coordinating with process teams to ensure stable, scalable outcomes. Travel up to 50% is required.

Qualifications

• 8+ years of technology implementation.
• 6+ years of ServiceNow implementation experience.
• 4+ years team lead experience.
• Proposal/RFP/Sales experience.
• Experience with ServiceNow applications and modules.
• Certified ServiceNow System Administrator.
• Ability to travel up to 50%.
• Must be legally authorized to work in the United States without sponsorship.
• Bachelor's Degree or equivalent experience.

Responsibilities

• Guide functional and technical teams through solution implementation and go‑live.
• Shape project design and ensure alignment with the product roadmap.
• Build strong partnerships with development teams to ensure quality across delivery.
• Design solutions, review business processes, and support ongoing improvements.
• Collaborate with process teams to provide design feedback and keep solutions stable and easy to support.

Skills

Team leadership

Project management

ServiceNow delivery

Proposal / RFP / Sales

Communication

Technology implementation

Travel flexibility

US work authorization

Education

Bachelor's Degree

Tools

XML

SQL

ServiceNow modules

Job description

Deloitte is seeking a ServiceNow Manager to lead both functional and technical teams through solution implementation and go‑live, ensuring alignment with best practices and the product roadmap. You will partner with development teams to maintain quality across delivery and stay connected to client plans.

In day‑to‑day work, design solutions, review processes, and mentor others while coordinating with process teams to ensure stable, scalable outcomes. Travel up to 50% is required.