ServiceNow HRSD Manager — HR Service Delivery Leader

Deloitte France; Minneapolis (MN); On-site; USD 141,000 - 278,000; Full time

Benefits offered by this job

Discretionary annual incentive program

Job summary

Deloitte seeks a ServiceNow HRSD Manager to lead design and implementation of HR Service Delivery solutions from a Deloitte perspective in Minneapolis. You will drive requirements gathering, sprint planning, and architecture alignment with cross-functional teams.

The role emphasizes mentoring, strong communication, and disciplined project leadership in a fast-paced consulting environment. Travel up to 50% is expected based on client needs.

Qualifications

• Bachelor's degree or equivalent experience required.
• 6+ years implementing or optimizing ServiceNow HRSD.
• 3+ years delivering at least one ServiceNow HRSD core module.
• Travel up to 50% on average, based on client needs.
• Limited sponsorship may be available.

Responsibilities

• Lead design and implementation of ServiceNow HRSD solutions using Deloitte's agile deployment methodology.
• Collaborate with functional and technical teams for requirements gathering, sprint design, and solution planning for HRSD apps.
• Develop implementation plans for HRSD deployments including milestones, scope, budget, and high-level architecture.
• Create user journeys and stories for Employee Service Portal, Knowledge Management, and Case Management capabilities.
• Oversee solution delivery activities: workshops, testing, defect resolution, and deployment support.
• Manage project workstreams by coordinating with stakeholders and mitigating delivery risks.

Skills

Project management

Communication

Team leadership

Mentoring

Relationship building

Deadline driven

Education

Bachelor's degree or equivalent experience

6+ years implementing or optimizing ServiceNow HRSD

3+ years delivering at least one ServiceNow HRSD core module

Travel up to 50% on average

Limited sponsorship may be available

Tools

ServiceNow HRSD

HRSD modules

Job description

Deloitte seeks a ServiceNow HRSD Manager to lead design and implementation of HR Service Delivery solutions from a Deloitte perspective in Minneapolis. You will drive requirements gathering, sprint planning, and architecture alignment with cross-functional teams.

The role emphasizes mentoring, strong communication, and disciplined project leadership in a fast-paced consulting environment. Travel up to 50% is expected based on client needs.