Senior ServiceNow Architect — Scalable, Secure Workflows

Next Frontier Capital; United States; On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

On-site health & wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Job summary

JPMorganChase seeks a Lead Architect to own the architecture for ServiceNow within Infrastructure Platforms Digital Workflows. You will guide cross-functional teams toward secure, resilient, and operable designs, ensuring alignment with risk, performance, and reliability standards.

Inclusive leadership is emphasized to elevate platform health and outcomes. The role demands hands-on leadership, target-state architecture, and governance across multiple domains including integration, data models,

Qualifications

• Formal training or certification on infrastructure architecture concepts with 5+ years applied experience
• Deep knowledge of ServiceNow architecture, data model, workflows, security roles, and performance

Responsibilities

• Lead ServiceNow platform and solution architecture for strategic initiatives from discovery through delivery, adoption, and continuous improvement
• Define target-state architectures, reference designs, and reusable patterns across workflow, data model, CMDB alignment, identity/access, and environment strategy
• Drive architecture governance by facilitating design reviews, documenting decisions and trade-offs (e.g., ADRs), and aligning stakeholders to standards
• Partner with engineering to translate non-functional requirements into implementable designs for availability, performance, scalability, security, and observability
• Own the integration strategy between ServiceNow and upstream/downstream systems using APIs, events, and middleware patterns
• Identify architectural risks and constraints early, and propose pragmatic mitigation plans and phased roadmaps balancing speed with control
• Collaborate with product, operations, and control partners to manage dependencies, align priorities, and deliver measurable business outcomes
• Mentor engineers and architects through design coaching, implementation guidance, and constructive review to raise the technical bar across teams
• Champion automation, reusability, and engineering excellence to reduce manual effort and improve reliability across the ServiceNow delivery lifecycle
• Optimize platform performance and operability by guiding instrumentation, logging/monitoring, capacity planning, and incident learnings into design updates
• Leverage enterprise-authorized AI capabilities within the work environment to accelerate architecture discovery and decisioning with human-in-the-loop validation and data sensitivity awareness
• Evaluate and integrate AI-enabled capabilities into cloud-native architectures while meeting resiliency, security, and auditability requirements

Job description

JPMorganChase seeks a Lead Architect to own the architecture for ServiceNow within Infrastructure Platforms Digital Workflows. You will guide cross-functional teams toward secure, resilient, and operable designs, ensuring alignment with risk, performance, and reliability standards.

Inclusive leadership is emphasized to elevate platform health and outcomes. The role demands hands-on leadership, target-state architecture, and governance across multiple domains including integration, data models,