Senior ServiceNow Architect & Practice Lead

TEKsystems; Hanover (MD); On-site; USD 140,000 - 190,000; Full time

Job summary

TEKsystems Global Services is seeking a ServiceNow Practice Architect to lead delivery and drive utilization and profitability. This senior role requires hands-on leadership across diverse technologies, engagements, and costing, with responsibility for staffing, deliverables, and client interaction.

As PA II, you will mentor teams, manage project plans, and contribute to solution-based managed services, with a track record of guiding large ServiceNow programs and achieving revenue targets in

Qualifications

• ServiceNow Certified System Administrator required.
• ServiceNow Certified Implementation Specialist required.
• Certified Master Architect or Certified Technical Architect preferred.
• ITIL foundations certification preferred.
• BA or BS degree in a related field, MS preferred.
• Minimum 10 years ServiceNow configuration and development experience.
• Hands-on experience with various versions of the ServiceNow platform is a must.

Responsibilities

• Understand customer requirements, translate them into actionable tasks, and provide oversight, guidance, and mentoring to admin teams.
• Ensure ServiceNow engagements are delivered with the highest quality, on time, and on budget.
• Work with team leads on resource planning to staff approved projects with resources from the team.
• Provide input to technical resources sourcing strategies.
• Build resource plans that ensure development teams are staffed with skill sets required to deliver new services.
• Interview and hire qualified administrators and developers, striving to improve bench strength and augmenting project teams with contract staff when required.
• Work with other members of the management team to understand project and business priorities and schedule work with development staff based on those priorities.
• Effectively lead teams providing appropriate direction and developmental feedback.
• Provide appropriate cost and resource estimates for all applicable phases of planned projects.
• Provide input to practice methodologies, standards and leading practices.
• Drive the practice methodologies, standards and leading practices downwards through the organization.
• Monitor and manages adherence to methodologies and standards to ensure activities are occurring as planned.
• Provide sales support in solution phases of sales engagement life cycle.
• Provides project level of effort and cost estimation
• Proactively anticipate problems; define the problem; identify possible causes; work with team to identify solutions; selects and implement the most appropriate solution.
• Make key decisions based upon input from teams; firm and business objectives and needs analysis.
• Provide oversight, mentoring, and training to onshore and off shore ServiceNow admin teams.
• Exercise influence at many levels of the organization up to the Director Level.
• Ensures that both tactical and strategic Team Lead goals are met.
• Serve as a role model by promoting and demonstrating commitment to practice methodologies, processes and standards for both TEKsystems Global Services and industry-wide, recommending process improvements when necessary.
• Develops and trains Staff.
• Lend expertise to internal IT teams and task forces as well as other IT projects/programs.

Skills

Leadership

Resource planning

Client interaction

Mentoring

Cost estimation

Sales support

Project governance

Stakeholder management

Technical leadership

Education

BA or BS in related field

MS preferred

Tools

ServiceNow

Job description

TEKsystems Global Services is seeking a ServiceNow Practice Architect to lead delivery and drive utilization and profitability. This senior role requires hands-on leadership across diverse technologies, engagements, and costing, with responsibility for staffing, deliverables, and client interaction.

As PA II, you will mentor teams, manage project plans, and contribute to solution-based managed services, with a track record of guiding large ServiceNow programs and achieving revenue targets in