Senior ServiceNow Architect: Platform Modernization ITSM

Robotic Technologies Automation; Lansing (MI); On-site; USD 140,000 - 190,000; Full time

Job summary

Robotic Technologies Automation is seeking a senior ServiceNow Architect to design and deliver scalable, enterprise ServiceNow solutions across ITSM, EAM, and Workplace Services. You will lead architecture workshops, define implementation roadmaps, and govern platform standards while mentoring delivery teams.

The role focuses on modernization, upgrades, and best practices across the ServiceNow platform within an enterprise environment, with emphasis on integration, data architecture, and

Qualifications

Responsibilities

• Architect and deliver scalable ServiceNow solutions across WSD, EAM, ITSM, CMDB, ITAM, and integrations.
• Lead solution design workshops and translate business requirements into technical architecture and implementation roadmaps.
• Design and govern Workplace Services including Space Management, Reservation Management, Workplace Visitor Management, Workplace Case Management, Employee Experience workflows.
• Design and implement Enterprise Asset Management capabilities including: Preventive and corrective maintenance, Work order management, Inventory and spare parts management, Vendor and contract integrations.
• Define enterprise data architecture, integration strategy, and platform governance.
• Create HLD, LLD, architecture diagrams, and technical design documents.
• Lead architecture reviews, code reviews, and platform health assessments.
• Mentor developers, consultants, and technical leads across ServiceNow engagements.
• Collaborate with enterprise architects, business stakeholders, and delivery teams to ensure successful project outcomes.
• Drive platform modernization, upgrades, and adoption of ServiceNow best practices.

Job description

Robotic Technologies Automation is seeking a senior ServiceNow Architect to design and deliver scalable, enterprise ServiceNow solutions across ITSM, EAM, and Workplace Services. You will lead architecture workshops, define implementation roadmaps, and govern platform standards while mentoring delivery teams.

The role focuses on modernization, upgrades, and best practices across the ServiceNow platform within an enterprise environment, with emphasis on integration, data architecture, and