Senior ServiceNow Platform Architect — Enterprise AI & Transformation

TechDigital Group; United States; On-site; USD 150,000 - 230,000; Full time

Job summary

TechDigital Group in the United States seeks a seasoned ServiceNow Architect to define the enterprise platform architecture and roadmap across ITSM, ITOM, ITAM, HRSD, SecOps, CSM, FSM, and custom apps.

You will drive governance, mentor senior teams, and guide executive design sessions, with a focus on modernization, AI adoption, and digital transformation. Pre-sales support and strategic pursuits are part of the role.

Qualifications

• 10+ years of IT industry experience.
• 7+ years of ServiceNow architecture experience.
• Multiple enterprise-wide ServiceNow implementations.
• Experience leading global ServiceNow transformation initiatives.
• Strong expertise across multiple ServiceNow product suites.
• Proven executive stakeholder management experience.

Responsibilities

• Define and own enterprise-wide ServiceNow platform architecture and roadmap.
• Lead solution architecture across ITSM, ITOM, ITAM, SPM, HRSD, SecOps, CSM, FSM, and custom applications.
• Provide architecture governance and oversee platform standards, design authority, and technical quality.
• Advise C-level stakeholders on platform strategy, modernization, AI adoption, and digital transformation.
• Lead complex architecture workshops and executive design sessions.
• Define integration, security, data, CMDB, and platform governance strategies.
• Mentor architects and senior consultants across large-scale transformation programs.
• Drive adoption of ServiceNow best practices and Expert Services methodologies.
• Support pre-sales activities, solution reviews, estimations, and strategic pursuits.

Skills

Executive stakeholder management

Solution architecture

Architecture governance

Pre-sales support

Education

ServiceNow certifications (CTA/ARCx)

Certified System Administrator (CSA)

CIS certifications across ServiceNow products

Tools

ServiceNow platform suites

Cloud platforms (Azure/AWS/GCP)

Job description

TechDigital Group in the United States seeks a seasoned ServiceNow Architect to define the enterprise platform architecture and roadmap across ITSM, ITOM, ITAM, HRSD, SecOps, CSM, FSM, and custom apps.

You will drive governance, mentor senior teams, and guide executive design sessions, with a focus on modernization, AI adoption, and digital transformation. Pre-sales support and strategic pursuits are part of the role.