Senior ServiceNow Architect Lead – AI-Driven Solutions

Remote

San Francisco (CA)

On-site

USD 180,000 - 280,000

Full time

5 days ago

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Job summary

Cprime is a leading AI-first, human-centered partner based in the US, delivering strategic consulting and platforms to Fortune 500 clients. The Solution Architect Lead is a senior ServiceNow architect who guides AI deployments across HR and IT, shaping designs and setting standards for implementation teams.

The role focuses on advising executives, designing end-to-end AI solutions, and ensuring architecture feasibility and upgrade-safe implementations.

Qualifications

9+ years of ServiceNow implementation, development, or architecture experience.
Proven experience as a technical lead or architect on enterprise-scale ServiceNow programs.
Bachelor's degree in computer science, information technology, engineering, or related field.

Responsibilities

Advise client leaders and explain trade-offs in business terms.
Design end-to-end AI-enabled ServiceNow solutions for HR and IT.
Define target architecture including data model, security, and integration patterns.
Design employee experiences with Employee Center portals across departments.
Lead architecture workshops and reviews with clients and implementation teams.
Support new business by contributing architecture to workshops, proofs of concept, and proposals.
Prove feasibility with AI engineers through proofs of concept and integrations.
Guide implementation and ensure alignment with design; identify risks and tech debt.
Define platform standards for data integrity, APIs, and upgrade-safe extensibility.
Develop the team by mentoring architects on patterns and secure design.
Stay ahead of ServiceNow direction and implications for clients.