Senior Enterprise Architect – AI-Driven Platform Solutions

ServiceNow; Ontario (CA); Hybrid; USD 100,000 - 200,000; Full time

Benefits offered by this job

Equity (when applicable)

Health plans

Flexible spending accounts

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our post-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions.

Our team delivers high-level architectures and strategies to CIO/CTO audiences, guiding IT Transformation and platform initiatives.

Qualifications

• 15+ years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role.
• Experience presenting architecture concepts, designs, and goals to technology leaders and partners.
• Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.

Responsibilities

• Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
• Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and co-creation of industry specific solutions
• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
• Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey
• Provide thought leadership and collaborate with internal ServiceNow business units
• Identify, lead and contribute to the creation of best practices, white papers, workshops, etc.

Skills

Enterprise Architecture

Executive Engagement

Pre-sales Experience

Cloud / SaaS Architecture

AI/ML Integration Understanding

Leadership of Diverse Teams

Job description

ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our post-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions.

Our team delivers high-level architectures and strategies to CIO/CTO audiences, guiding IT Transformation and platform initiatives.