Senior ServiceNow Architect – ITSM, CMDB & Integrations

TEKsystems; Chicago (IL); On-site; USD 83,000 - 96,000; Full time

Job summary

TEKsystems is seeking a Senior ServiceNow Developer/Architect to lead architecture, design, and governance of a growing ServiceNow environment in aCommercial Insurance context. You will drive implementations, automation initiatives, CMDB enhancements, asset management programs, and enterprise integrations.

Based in a fully onsite Chicago, IL area with a contract-to-hire path, you’ll collaborate with stakeholders to deliver scalable and secure solutions while mentoring teams and guiding platform

Qualifications

• 7+ years of hands-on ServiceNow development and platform engineering experience.
• Experience leading complex ServiceNow implementations and architectural decisions.
• Strong expertise in JavaScript, Glide API, ServiceNow data model, ACLs, scoped applications, and platform security.
• Experience with Flow Designer, Integration Hub, REST APIs, SOAP services, MID Servers, and enterprise integrations.
• Ability to function as a Senior technical owner balancing architecture, development, governance, and stakeholder management.
• Bachelor's degree in Information Technology or related field, or equivalent experience.
• ServiceNow Certified System Administrator (CSA) certification required.
• Authorized to work in the United States on a permanent basis.

Responsibilities

• Lead the architecture, design, development, and support of enterprise ServiceNow applications and platform capabilities.
• Develop and maintain business rules, script includes, UI actions, custom applications, workflows, and Flow Designer automations.
• Design and support REST/SOAP integrations with enterprise systems and third-party applications.
• Drive platform strategy and best practices across ITSM, CMDB, HAM, SAM, and future ServiceNow modules.
• Partner with business stakeholders to define requirements and implementation roadmaps.
• Establish and enforce platform governance, development standards and release processes.
• Lead platform upgrades, regression testing, and remediation activities.
• Manage backlog and ensure high-quality delivery and deployment practices.
• Provide advanced troubleshooting, mentoring, and escalation support.

Skills

ServiceNow Development

ServiceNow Architecture

ITSM

CMDB

HAM / SAM

Integrations (REST/SOAP)

Flow Designer

JavaScript

Platform Governance

Enterprise ServiceNow Implementations

Education

Bachelor’s degree in Information Technology or related field

Tools

Git

DevOps tools

ServiceNow deployment tools

Job description

TEKsystems is seeking a Senior ServiceNow Developer/Architect to lead architecture, design, and governance of a growing ServiceNow environment in aCommercial Insurance context. You will drive implementations, automation initiatives, CMDB enhancements, asset management programs, and enterprise integrations.

Based in a fully onsite Chicago, IL area with a contract-to-hire path, you’ll collaborate with stakeholders to deliver scalable and secure solutions while mentoring teams and guiding platform