Remote ServiceNow Architect | Enterprise Integrations & ITSM

Bravo Technical Resources Inc; Santa Clara (CA); À distance; USD 120 000 - 160 000; Plein temps

Résumé du poste

Bravo Technical Resources Inc. seeks a Business Systems Architect - ServiceNow to lead a major ServiceNow implementation with a strong architectural influence. The role focuses on platform configuration, development, and integrations across ITSM, CSM, EAM, and CMDB.

You will enable scalable data flows, governance, and API-driven automation while collaborating with Finance, HR, Operations, and IT teams to realize business needs and future ERP/CRM HRIS initiatives.

Qualifications

• 7+ years of enterprise business systems architecture, implementation, development, or integration.
• Strong hands-on ServiceNow development and administration experience, including platform configuration, workflow automation, and integrations.
• Experience implementing or enhancing ServiceNow solutions in enterprise environments.
• Experience supporting and integrating ERP, CRM, HRIS, or other enterprise business applications.
• Strong understanding of APIs, system integrations, data architecture, and workflow automation.
• Ability to translate business requirements into scalable, secure technical solutions.
• Experience collaborating with business stakeholders, technical teams, and external implementation partners.
• Strong documentation, system governance, troubleshooting, and change management skills.

Responsabilités

• Play a key technical role in a new ServiceNow implementation, including platform configuration, development, workflow automation, and integrations.
• Design and implement ServiceNow solutions across ITSM, CSM, EAM, and CMDB.
• Establish scalable architecture, integration standards, data flows, and system governance across enterprise applications.
• Support NetSuite ERP enhancements, workflow improvements, and integrations.
• Help evaluate and implement future CRM and HRIS solutions.
• Develop APIs, integrations, and automated workflows to eliminate manual processes and improve data consistency.
• Partner with Finance, HR, Operations, Commercial, and IT teams to translate business needs into technical solutions.
• Collaborate with architects, engineers, vendors, and implementation partners to deliver successful system initiatives.
• Maintain technical documentation, integration inventories, development standards, and change controls.
• Proactively identify opportunities to improve system performance, efficiency, scalability, and user adoption.

Connaissances

Enterprise architecture

ServiceNow development

Platform configuration

Integrations (APIs)

ERP/CRM/HRIS integrations

U.S. Citizenship

Formation

Bachelor's degree in Information Systems, Computer Science, Business Technology

Outils

ServiceNow

NetSuite ERP

CRM platforms

Description du poste

Bravo Technical Resources Inc. seeks a Business Systems Architect - ServiceNow to lead a major ServiceNow implementation with a strong architectural influence. The role focuses on platform configuration, development, and integrations across ITSM, CSM, EAM, and CMDB.

You will enable scalable data flows, governance, and API-driven automation while collaborating with Finance, HR, Operations, and IT teams to realize business needs and future ERP/CRM HRIS initiatives.