Senior ServiceNow Architect – Financial Services

EY; Philadelphia (Philadelphia County); Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards package

Job summary

EY in the United States seeks a ServiceNow Architect/Manager to lead design, architecture, and delivery of advanced ServiceNow solutions across Financial Services clients. You’ll guide architecture choices, governance, and risk management while engaging with external clients.

This role requires hands-on leadership, strong communication, and travel 40-60%. EY offers a hybrid model and a comprehensive total rewards package, with base salaries ranging from $142,600 to $261,500 depending on location.

Qualifications

• A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 4 - 6 years of relevant IT experience including extensive hands-on ServiceNow development or architectural capacities.
• Certified Implementation Specialist - CSM
• Extensive hands-on experience architecting and delivering ServiceNow solutions
• Proven success leading technically complex implementations
• Ability to lead technical discussions confidently with customers and stakeholders
• Prior consulting experience
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others
• A driver’s license valid in the U.S.
• Ability to travel 40-60% to meet client needs

Responsibilities

• Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Provide direction and feedback to team members, ensuring successful task completion.
• Guide and oversee technical implementation activities across delivery teams.
• Provide hands‑on leadership during critical design and build phases.
• Ensure architecture is translated accurately into configuration and code.
• Support teams in resolving complex build and deployment challenges.
• Partner with project leadership to ensure successful delivery outcomes.
• Identify and mitigate technical risks early in the delivery lifecycle.
• Drive resolution of complex technical issues that threaten timelines or quality.
• Balance speed of delivery with architectural integrity.
• Serve as a technical advisor during: solution design workshops, customer technical discussions, architecture and design reviews.
• Communicate technical concepts clearly to both technical and non‑technical audiences.
• Collaborate closely with CMAs, solution architects from other workstreams, developers, and quality testers.
• Lead the end-to-end technical design of ServiceNow disputes solutions.
• Define technical architectures covering case and workflow design, integration and data flows, security and access controls.
• Ensure solutions align with ServiceNow best practices, architectural standards, and platform capabilities.
• Own solution-level architectural decisions and trade-offs.
• Address complex and ambiguous technical challenges within the ServiceNow ecosystem
• Evaluate alternative designs and recommend optimal solutions based on technical feasibility and delivery impact
• Continuously refine architectures based on lessons learned and evolving requirements
• Architect advanced ServiceNow workflows using case management and state-driven designs, event-based and rules-driven orchestration, long‑running and high‑volume transaction support.
• Optimize performance, scalability, and resilience for enterprise workloads.
• Design reusable technical patterns and implementation assets.
• Lead technical architecture for integrations with card networks and external processors, core banking, fraud, and document systems, third‑party platforms and APIs.
• Define and implement secure integration patterns, including synchronous and asynchronous flows, data protection and tokenization strategies.
• Ensure technical designs meet security, privacy, and compliance requirements

Skills

ServiceNow architecture

Technical leadership

Executive communication

Client engagement

Team leadership

Education

Bachelor’s degree in Computer Science or related

Certified Implementation Specialist - CSM

Hands-on ServiceNow development or architecture experience

Tools

ServiceNow

Security & data protection

Integration patterns

Job description

EY in the United States seeks a ServiceNow Architect/Manager to lead design, architecture, and delivery of advanced ServiceNow solutions across Financial Services clients. You’ll guide architecture choices, governance, and risk management while engaging with external clients.

This role requires hands-on leadership, strong communication, and travel 40-60%. EY offers a hybrid model and a comprehensive total rewards package, with base salaries ranging from $142,600 to $261,500 depending on location.