Senior ServiceNow Architect — CMDB & Data Governance

Dell; Round Rock (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Dell Technologies is seeking a Senior Principal Software Engineer (ServiceNow Information Architect) to join the Software Engineer-IT team in Round Rock, Texas. You will design, govern, and continuously improve the enterprise information model within ServiceNow, ensuring data supports assets, software, services, and digital products across the organization.

The role requires 12+ years in IT with deep ServiceNow architecture expertise, and you will lead governance of asset registries, data

Qualifications

• 12+ years of IT experience with at least 8+ years focused on ServiceNow CMDB, CSDM, ITAM, SAM, Discovery, Service Mapping, or enterprise information architecture
• Deep expertise in CSDM, CMDB, Service Graph, IRE, and CMDB Health, with strong data governance and information architecture
• Proven experience designing enterprise information models across assets, software, applications, services, and technology products
• Strong knowledge of IT Asset Management (ITAM) and Software Asset Management (SAM) data models and best practices
• Experienced in integrating enterprise systems with ServiceNow while ensuring data consistency, semantic alignment, and effective business analysis

Responsibilities

• Own and evolve the enterprise information model within ServiceNow, ensuring alignment across CSDM, CMDB, ITAM, SAM, Service Portfolio, and related data domains
• Lead governance of enterprise asset and software registries, defining taxonomy, ownership, lifecycle management, metadata standards, and authoritative data sources
• Establish and maintain CMDB and CSDM standards, including service modeling, CI relationships, data quality, lifecycle governance, and CMDB health
• Define and govern integrations across Discovery, Service Graph, ITAM, SAM, Cloud, ERP, HR, Security, Identity, Procurement, and DevOps platforms to ensure data consistency and integrity
• Drive enterprise data governance through standards for metadata, stewardship, reporting semantics, reference data, lifecycle management, and information architecture

Skills

ServiceNow CMDB

CSDM

IT Asset Management

Software Asset Management

Discovery

Service Mapping

Data Governance

CMDB Health

Data Modeling

Enterprise Architecture

Education

Bachelor's degree in Information Systems, Computer Science, Engineering

Tools

ServiceNow

Discovery tooling

Service Graph

Job description

Dell Technologies is seeking a Senior Principal Software Engineer (ServiceNow Information Architect) to join the Software Engineer-IT team in Round Rock, Texas. You will design, govern, and continuously improve the enterprise information model within ServiceNow, ensuring data supports assets, software, services, and digital products across the organization.

The role requires 12+ years in IT with deep ServiceNow architecture expertise, and you will lead governance of asset registries, data