Senior Principal Software Engineer (ServiceNow Information Architect)

Dell; Round Rock (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Dell Technologies is seeking a Senior Principal Software Engineer (ServiceNow Information Architect) to join the Software Engineer-IT team in Round Rock, Texas. You will design, govern, and continuously improve the enterprise information model within ServiceNow, ensuring data supports assets, software, services, and digital products across the organization.

The role requires 12+ years in IT with deep ServiceNow architecture expertise, and you will lead governance of asset registries, data

Qualifications

• 12+ years of IT experience with at least 8+ years focused on ServiceNow CMDB, CSDM, ITAM, SAM, Discovery, Service Mapping, or enterprise information architecture
• Deep expertise in CSDM, CMDB, Service Graph, IRE, and CMDB Health, with strong data governance and information architecture
• Proven experience designing enterprise information models across assets, software, applications, services, and technology products
• Strong knowledge of IT Asset Management (ITAM) and Software Asset Management (SAM) data models and best practices
• Experienced in integrating enterprise systems with ServiceNow while ensuring data consistency, semantic alignment, and effective business analysis

Responsibilities

• Own and evolve the enterprise information model within ServiceNow, ensuring alignment across CSDM, CMDB, ITAM, SAM, Service Portfolio, and related data domains
• Lead governance of enterprise asset and software registries, defining taxonomy, ownership, lifecycle management, metadata standards, and authoritative data sources
• Establish and maintain CMDB and CSDM standards, including service modeling, CI relationships, data quality, lifecycle governance, and CMDB health
• Define and govern integrations across Discovery, Service Graph, ITAM, SAM, Cloud, ERP, HR, Security, Identity, Procurement, and DevOps platforms to ensure data consistency and integrity
• Drive enterprise data governance through standards for metadata, stewardship, reporting semantics, reference data, lifecycle management, and information architecture

Skills

ServiceNow CMDB

CSDM

IT Asset Management

Software Asset Management

Discovery

Service Mapping

Data Governance

CMDB Health

Data Modeling

Enterprise Architecture

Education

Bachelor's degree in Information Systems, Computer Science, Engineering

Tools

ServiceNow

Discovery tooling

Service Graph

Job description

Senior Principal Software Engineer (ServiceNow Information Architect)

Be a part of a team that’s ensuring Dell Technologies' product integrity and customer satisfaction. Our IT Software Engineer team turns business requirements into technology solutions by designing, coding and testing/debugging applications, as well as documenting procedures for use and constantly seeking quality improvements.

Join us to do the best work of your career and make a profound social impact as a Senior Principal Software Engineeron our Software Engineer-IT team in Round Rock, Texas.

What you’ll achieve:

As a Senior Principal Software Engineer, you are responsible for ensuring that ServiceNow serves as the enterprise system of record for technology assets, software assets, SaaS products, business applications, technical services, digital products, and related operational data.

The role combines expertise in ServiceNow data architecture, CSDM, CMDB, IT Asset Management, Software Asset Management, Service Portfolio, and enterprise process modeling to establish a trusted enterprise registry that supports operations, architecture, governance, security, and digital product management.

We are seeking a hands‑on Senior Principal ServiceNow Information Architect to design, govern, and continuously improve the enterprise information model represented within ServiceNow.

RESPONSIBILITIES

You will:

• Own and evolve the enterprise information model within ServiceNow, ensuring alignment across CSDM, CMDB, ITAM, SAM, SPM, Service Portfolio, and related data domains
• Lead governance of enterprise asset and software registries, defining taxonomy, ownership, lifecycle management, metadata standards, and authoritative data sources
• Establish and maintain CMDB and CSDM standards, including service modeling, CI relationships, data quality, lifecycle governance, and CMDB health
• Define and govern integrations across Discovery, Service Graph, ITAM, SAM, Cloud, ERP, HR, Security, Identity, Procurement, and DevOps platforms to ensure data consistency and integrity
• Drive enterprise data governance through standards for metadata, stewardship, reporting semantics, reference data, lifecycle management, and information architecture

QUALIFICATIONS

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 12+ years of related experience in overall IT, including at least 8+ years focused on ServiceNow CMDB, CSDM, ITAM, SAM, Discovery, Service Mapping, or enterprise information architecture
• Deep expertise in CSDM, CMDB, Service Graph, IRE, and CMDB Health, with a strong understanding of ServiceNow data governance and information architecture
• Proven experience designing enterprise information models across assets, software, applications, services, and technology products
• Strong knowledge of IT Asset Management (ITAM) and Software Asset Management (SAM) data models and best practices
• Experienced in integrating enterprise systems with ServiceNow while ensuring data consistency, semantic alignment, and effective business analysis

Desirable Requirements

• Bachelor's degree in Information Systems, Computer Science, Engineering, or related discipline, or equivalent practical experience.
• Experience with ServiceNow architecture, asset and service management, enterprise integrations, AI‑assisted development, and relevant ServiceNow certifications

ABOUT US

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.

Visit our Culture Codepage to learn more about how we work and lead.